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Cached credentials have expired - MAC

Juan José Solano 0 Reputation points
2025-03-19T17:33:31.8966667+00:00

The workbook Im trying to work on says that the "cached credentials have expired" and it doesn't let me re sign in. I found ways to fix it on Windows but nothing on how to fix it for Mac. Im trying to collaborate with PC users from a Mac but the warning won't automatically upload my changes.

Microsoft 365 and Office | Excel | For business | Windows
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  1. Jiajing Hua 18,175 Reputation points Moderator
    2025-03-20T01:37:38.3433333+00:00

    Hi @Juan José Solano

    I suggest you close all Office apps for Mac, download and run the license removal tool to remove Office license files on a Mac.

    Then open Finder > Applications> Utilities > Keychain Access

    Search for Microsoft Office> Delete all the items that contain MicrosoftOffice … by right-clicking on it.

    Open Excel for Mac, and sign into your account, check whether you can use it properly.

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