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How do I make a complaint about advertisements that are fraudulent within the Microsoft https://outlook.live.com/mail/0/ page?

Anonymous
2023-03-10T15:46:13+00:00

I had to use the outlook.live.com page to access some older emails, but there were messages juxtaposed into my inbox that weren't actually emails, they were advertisements. These advertisements were 'posed' as emails, with the same From | Title positioning, text appearance and wording as the emails around it, and it even pretended to be from a specific retailer I had recently saved emails from. It was only after clicking it and being taken to the site backmarket.com that I realised it was a fraudulent link. Even though I quickly realised, the deception here is clearly intended to take advantage of vulnerable people. Advertisements pretending to be from different companies and being able to hide within your inbox in between listed emails shows that Microsoft are actively participating in this fraud. Absolutely disgusting.

Microsoft Advertising | Customer tools | Microsoft Advertising Copilot

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  1. Anonymous
    2023-03-14T18:04:29+00:00

    Hello,

    Thank you for reaching out to the Microsoft Advertising Community Forum! My name is Pranavi and I will be assisting you with this query.

    We are really sorry to hear that you received the emails from the site which are irrelevant and in this case, we have a form where you can report the concern if an ad contains one or more of the following attributes:

    Please access the below link submit an ad quality escalation:

    Low quality ad submission & escalation - Microsoft Advertising

    Once the form is submitted, it will be updated to the relevant team. We have a team who are specialized on this topic and the team will investigate further so that, you will not face these kinds of challenges again in the future.

    We apologies for all the inconvenience cause. I will be also sending you a private message where you can reply to us if you have any further queries, and we will be happy to assist you.

    Appreciate your understanding.

    Thank you,

    Pranavi | Microsoft Advertising Support Specialist | 800-518-5689

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