GenX scanner driver for Windows10

Hi,

Thanks for the reply.

You may try a different USB port on the PC to check if that makes any difference.

Suggest you to reinstall the USB drivers on the PC and check if that helps.

a. Press Windows + R keys, type devmgmt.msc in run window and press Enter.

b. In Device Manager, expand "Universal Serial Bus Controllers".

c. Right click a device under "Universal Serial Bus Controllers" and click uninstall.

d. Perform the same step for other USB devices. When completed, restart the computer. All the USB controllers will be reinstalled automatically.

Hope this helps.

Regards, adjust

Srimadhwa B

Microsoft Community-Moderator

Hi there, thanks for your question.

Please see the link below, and try the OpticSlim 2600 driver which may work with your scanner:

http://plustek.com/oeu/products/opticslim-serie...

Please let me know if you need further support! Thanks!

Note: Non-Microsoft websites are linked. The pages appear to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Thanks Sir for your help.

But it does not work, An error is shown after installing.

"Program was unable to load your scanner".

Thanks.

Thanks for suggestion, I already tried.

Not found.

try update drivers from device manager or  from windows updates