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Microsoft Edge | Profile, sync, and sign in | Android
Managing profiles, sync settings, and sign-in options in Edge on Android
Hello,
Thank you for reaching out to Microsoft Q&A.
- Is the mobile device with the Authenticator app connected to the internet and working?
Force close the Authenticator app on your device, then restart your device once. Next, connect your mobile device to a mobile data network or Wi-Fi.
Afterwards, open an incognito tab in any web browser and paste the link below.
If this is a work or school account, please use the following link to reset the password: https://passwordreset.microsoftonline.com/n/passwordreset/#!/
You will be asked to verify your identity using the Authenticator app.
Check if you can receive the verification code on your Authenticator app and use the displayed two-digit code on your password reset screen.
Here's an example screenshot for your reference-
Let me know how it goes.