Hi b c4,
Thank you for connecting with us in the Microsoft community.
Before proceeding, could you allow me to collect some information in private message?
1. If possible, could you share with me small screen recording page private message to understand a more specific situation?
Initially, I asked for some information as I couldn't find the above and some screenshots in your case description so that we can understand some more specific scenario for your current situation.
If you share the information requested above, it will help us for additional inquiries.
Please note that my initial response may not resolve your current situation immediately. However, with your help and more detailed information, we can work together to find a specific direction for your current situation.
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Note: Due to forum policy and to protect sensitive information, please share with me the information requested above under "View Private Messages".
Here are the steps to open "View Private Messages":
To view private messaging options> Sign in to the Microsoft Community, use the email account where you posted the information for this topic in the Microsoft Community, click the > profile picture in the upper-right corner, > select the My Profile option.
I'll wait for your next update on this in a private message. I will give you more information accordingly.
Your valuable cooperation will be greatly appreciated in the community.
Have a great day.
Sincerely
Vaidya Darpan