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Can not sign in to new Ms Teams account

Anonymous
2024-12-12T15:59:32+00:00

I used to have account in my previous school on Ms Teams, that account is now blocked, because I don´t go to that school anymore. Now I have a new account from my new school, but I can not log in, because the old email is still atomatically fills in and there is no choice to change the account and you can only put the password in, when I do that it says the account is blocked. Basically I´m stucked at the log in page.

I tried to remove the key from my google account so it would atomatically fill in, but it doesn´t work. I also can´t do anyting in the app, because it needs to be updated and for that I need to log in in browser.

Microsoft Teams | Microsoft Teams for education | Sign up and Sign in | Switch between accounts

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  1. Anonymous
    2024-12-12T19:21:51+00:00

    Dear Psenicna Natalie

    Good day!

    Thank you for posting to Microsoft Community. We are glad to assist!

    Based on your description, I understand you concern with unable to sign in to new Teams account.

    May I know whether you have tried to create a new Windows profile and check if there is any difference? New Windows profile will remove all credentials.

    May I double confirm whether you have tried to clear the browser cache and cookies?

    You may have a try to use InPrivate and Incognito Browsing Mode and check if there is any difference.

    In the meanwhile, you can try to reset the Teams app and check if there is any difference. Clear Teams cache - Microsoft Teams | Microsoft Learn

    I look forward to your response.

    Please note that our initial response may not always resolve the issue immediately. However, with your help and more detailed information, we can work together to find a solution.

    Thanks for your precious time and your understanding would be highly appreciated. Have a nice day!

    Best regards,

    Allen | Community Moderator

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