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I cant acess teams and when i try to uninstal the app it doesnt work

Anonymous
2024-09-26T19:57:03+00:00

Hello

i am currently trying to log on to my uni teams on my teams app however when i go through the log in it says that i have the wrong details for this email address and the email adress it shows is my old school adress and not the email address i hae put the details in for. i can log into word and power point ect just fine on bothe the app and the web application. it then tells me to cancel to try a new account to log in however when i press log out it does nothing and i am not able to get passed the login screen with either email adress details. then when i try to quit or force quit this does nothing either and i cant delete the app either. i also cannot log in to teams on the web aplication as it says i need a newer version of safari but when i try to update my safri it is stopped because it says microsoft teams is blocking it and to quit it to continue but i cant close the app.

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  1. Anonymous
    2024-09-26T21:41:52+00:00

    Dear Amber Reece Pollard

    Good day!

    Thank you for posting to Microsoft Community. We are glad to assist!

    Based on your description, I understand you concern with unable to access Teams.

    You may need to have a try to do following troubleshooting for narrowing down your issue:

    1. Clear Teams cache: You may have a try to clear Teams cache in Teams for Mac, you can refer to Clear Teams cache - Microsoft Teams | Microsoft Learn.

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    1. Remove Credentials for Mac: You may have a try to open Finder > Search **Keychain Access >**Remove the Identities related to Microsoft Teams or Microsoft Office.
    2. You may have a try to use other browsers to sign into Teams with your account and check whether there is any difference.

    If the issue still persists, could you please kindly share me the screenshot of the error, so that I can provide you further check.

    Please note that our initial response may not always resolve the issue immediately. However, with your help and more detailed information, we can work together to find a solution.

    Thanks for your precious time and your understanding would be highly appreciated. Have a nice day!

    Best regards,

    Allen | Community Moderator

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