Sign in Problem

Let's check more options from other advisors. Please wait for them to reply here. Thanks

Thank you for your response. If you don't mind me asking, have you tried to use different account just to check if it's an account issue?

If it's still the same even using a different account, Please try to perform an in place upgrade. In place upgrade will install the new features or updates of Windows it will also fix corrupted system files. Kindly check the steps below:

Video on how to perform in place upgrade:

https://www.youtube.com/watch?v=CAOwN68AInE&feature=youtu.be

Please go to https://www.microsoft.com/en-us/software-download/windows11

Look for Download Windows 11 Disk Image and select Windows 11 (multi-edition ISO)

• Once you're able to download the ISO, please right click and open it
• Please look setup.exe and run it
• Select yes if you will will be asked for User Control
• Choose Next to Continue
• Please read the License Agreement and once done, hit Accept
• Please wait until the setup program is done and it will check if your device space is enough for the update
• You will see the Ready to install page, please MAKE SURE that Keep personal files and apps has been checked.
• Lastly, click INSTALL and follow the prompt.
• It will restart your device several times, please wait for it to finish.

This may take sometime depends on your connection or the performance of your device.

Please let me know the result.

Thanks,

Tin

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Kindly send the version or build of your Windows (Please press Windows key+R and type winver and hit enter)

Thanks for letting me know. Let's try to perform System Restore. Please press Windows key +R and type rstrui.exe then hit enter. Please choose the date when everything is working fine and hit Next and follow the steps.

Please let me know how it goes.

Thanks,

Tin

Greetings!

This is Tin, I'm happy to assist you today. Sorry to hear that you're having a sign in issue. No worries, I'll do my best to help.

As per checking, this issue usually occurs due to network issue.

Kindly send the version or build of your Windows (Please press Windows key+R and type winver and hit enter)

Please check and follow the steps below:

1. Please click start menu and type troubleshoot and then press enter

Please run Network adapter and Internet option

Kindly check if the issue persists

1. Reset the Network

Please click start menu and type Command Prompt

Kindly right click on it

Please select run as administrator

Please copy and paste the command below and hit enter.

netsh winsock reset

netsh interface ipv4 reset

netsh interface ipv6 reset

netsh winsock reset catalog

netsh int ipv4 reset reset.log

netsh int ipv6 reset reset.log

ipconfig /release

ipconfig /flushdns

ipconfig /renew

Please wait for it to finish, restart your device and check if the issue still persists.

Please let me know the result. I'll be happy to assist you all the way until it's resolved.

Thank you,

Tin