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Issues Accessing Microsoft Rewards on Edge App

Liam Nulty 15 Reputation points
2025-08-12T01:07:14.7233333+00:00

Experiencing difficulties accessing Microsoft Rewards through the Edge app. For nearly a year, the same error occurs, and the only way to access it is through the Xbox app, which also sometimes encounters errors.

Steps taken to resolve the issue include:

  • Clearing the cache
  • Uninstalling and reinstalling the Edge app
  • Clearing the storage

Seeking assistance to understand and fix the underlying issue, as specific answers have not been found1000004262

Microsoft Edge | Website issues | Android
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  1. Gunasekar N 66,000 Reputation points Independent Advisor
    2025-08-12T01:43:24.1733333+00:00

    Hello, thank you for reaching out to Microsoft Q&A.

    1. Are you able to access https://rewards.bing.com/ website in an incognito tab and also when using different web browsers such as Chrome or Firefox? 

    Also, connect your mobile device to a Mobile hotspot network instead of Wi-Fi and see if you can access the rewards website without error.

    And, try resetting your Microsoft account password -

    Please use the following link to reset the password: https://account.live.com/ResetPassword.aspx

    Once you've changed your password, sign in with the New password on the rewards page. See if it works.

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