teams user id change

Hello @ANUSMIT DE SARKAR,

I just wanted to gently check in once more regarding this issue. We haven’t received a response yet, and I wanted to make sure everything is going smoothly on your end.

If you’ve had a chance to review the previous information, we’d love to hear your thoughts. And if you need any further clarification or support, I’m here to help.

Looking forward to your reply, and wishing you a great day ahead!

Hello @ANUSMIT DE SARKAR,

It has been a while and I am writing to see how things are going with this issue. Have you had a chance to check the replies provided? Any update would be appreciated. 

Please feel free to let me know if there’s anything I can assist you with. 

I look forward to hearing from you soon.

Wish you have a great day. 

Can you go to your Windows Settings > Accounts > Access Work or School (note, it is the briefcase icon, not the envelope icon). Then see if the old organization email address is still listed? If so, click on it and then disconnect it. ==================

Next, type control panel in the search on the taskbar to launch it, then go to Credential Manager > Windows credential tab, look for anything referencing the old organization account, right click and delete all that is found. ===============

Hold down Windows + R keys, copy and paste the following path into the run box (one at a time please), and press enter to launch the folder.

When it is launched, delete everything in the folder.

If you run into any sub folder that will not allow you to delete, go into that sub folder, and delete from within.

%LocalAppData%\Packages\MSTeams_8wekyb3d8bbwe

%LocalAppData%\Packages\Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy

%LocalAppData%\Microsoft\OneAuth

%LocalAppData%\Microsoft\TokenBroker

%LocalAppData%\Microsoft\IdentityCache  

%LocalAppData%\Packages\Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy

%userprofile%\appdata\local\Packages\MSTeams_8wekyb3d8bbwe\LocalCache\Microsoft\MSTeams

=========================

Restart the computer after that. Then check to see if the old organization account is now gone.

Dear @ANUSMIT DE SARKAR,

Thank you for reaching out to Microsoft Q&A forum. We are happy to assist.

To better support you, could you please provide a few more details?

• Have you fully signed out of your previous school account on the Teams desktop app?
• What exactly happens when you try to open Teams on the desktop? Does it show an error, stay stuck on a loading screen, or open with the wrong account?
• Does the desktop app show your college email address anywhere, or only the school name?
• Is Teams working correctly when accessed via a web browser (teams.microsoft.com) using your college ID?
• Are you using the same device where the school account was previously used?

In the meantime 

Try these steps to see if the issue persists:

1. Sign out of the desktop application.
2. Close the app completely to ensure no background processes are running.
3. Reopen the app and sign back in using your college ID credentials.
4. Once signed in, verify whether the issue has been resolved.

Clear the cache of Microsoft Teams:

1. If Teams is still running, right-click the Teams icon on the taskbar, and then select Quit.
2. Open the Run dialog box by pressing the Windows key +R.
3. In the Run dialog box, enter the following path, and then select OK.

      %userprofile%\appdata\local\Packages\MSTeams_8wekyb3d8bbwe\LocalCache\Microsoft\MSTeams
   

4. Delete all files and folders in the directory.
5. Restart Teams.

 You can got to this link to learn more: Clear the Teams client cache

If you need any further assistance, feel free to reach out. We're here to help. Thank you very much for your understanding and your cooperation.

If this response has been helpful, we kindly encourage you to mark it as an answer. Doing so will assist other users with similar questions in finding accurate and timely solutions more easily.

We appreciate your participation in the community and look forward to supporting you further.

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