personal phone contacts on teams

Hi,

Thanks for reaching out and explaining what’s going on with your Microsoft Teams. To better understand the situation, could you confirm something for me? Are your personal contacts showing directly inside the Teams desktop app, or are they appearing in Outlook or the People app on your laptop and then syncing into Teams? This will help us figure out whether the issue is coming from Teams itself or from Windows/Outlook sync.

If you don’t use the Teams mobile app and the problem is only on your Windows laptop, those contacts probably came from Windows People/Contacts sync when your phone was connected, Outlook integration with Teams, or possibly a Microsoft account sync if your personal account was linked.

Here’s what I recommend for now:

First, remove any personal contacts from Outlook or the People app on your PC. Teams often pulls contacts from there. Next, check your Windows account settings under Settings → Accounts → Email & accounts and remove any personal accounts like Gmail. Also, go to Settings → Privacy → Contacts and revoke Teams’ access. Then, open Teams on your desktop, go to Settings → Privacy → Manage contacts, and turn off contact sync. Finally, clear the Teams cache by closing Teams, navigating to %appdata%\Microsoft\Teams, deleting the Cache folder, and restarting Teams.

Let me know if this helps or if you need more clarification, I’m happy to help!

Warm regards,

Edward

This is not a relevant answer. I do NOT use the app. the problem is on my laptop

To remove personal contacts from Microsoft Teams, you will need to manage your contacts through the Teams app settings. Here are the general steps you can follow:

1. Open Microsoft Teams on your device.
2. Navigate to the Contacts section in the app.
3. Locate the personal contacts you wish to remove.
4. Select the contact and look for an option to delete or remove it. This may vary depending on the version of Teams you are using.
5. Confirm the deletion if prompted.

If the contacts were synced from your phone, you may also want to check your phone's settings to ensure that the syncing is turned off for Teams, which can prevent personal contacts from appearing in the future.

If you continue to experience issues, consider reaching out to your IT support team for further assistance.

References:

• Remote management of contacts for Teams Phones