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Teams for Education: Class remains hidden on iOS after unhide on desktop

224 0 Reputation points
2025-12-04T10:51:27.4466667+00:00

I’m not very familiar with English, so I used Copilot to translate this from Japanese.

I am using Microsoft Teams for Education on both the desktop and iOS versions.

About two months ago, I unhid a class that I had previously hidden using the “Hide all channels” feature on the desktop app. However, this change has not been reflected on the iOS app. Even now, after two months, the class is visible on the desktop app but still does not appear on the iOS app.

I have already tried signing out from the iOS app, reinstalling the app, and restarting the device, but the issue persists.

If there is any solution or known issue related to this, please let me know.

Device/OS: iPhone 15, iOS 18.7.1

App version: 7.21.1

For reference, here is the URL of the same question posted on the Japanese Microsoft Q&A to avoid duplicate advice:

https://learn.microsoft.com/ja-jp/answers/questions/5646363/ios-teams

Microsoft Teams | Microsoft Teams for education | Teams and channels | Manage a team or channel

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  1. Q&A Assist
    2025-12-04T10:51:39.81+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    It seems that the issue you are experiencing with the class remaining hidden on the iOS app after unhiding it on the desktop app may be related to the caching behavior of Microsoft Teams. Microsoft Teams caches user information and updates, which can sometimes lead to delays in reflecting changes across devices.

    To resolve this issue, you can try the following steps:

    1. Clear the Teams cache: You can manually clear the Teams cache on your iOS device. This may help in refreshing the app data and displaying the updated class information.
    2. Check for updates: Ensure that both the desktop and iOS versions of Microsoft Teams are updated to the latest version. Sometimes, updates include fixes for issues like this.
    3. Sign out and sign back in: Although you mentioned you have already signed out, try doing it again after clearing the cache to see if it helps.

    If the problem persists, it may be a known issue that requires further investigation by Microsoft support. You can also check the Microsoft Community for any similar reports or solutions.

    References: