Despite stable internet connection I can't sign in my outlook account via Edge browser on my phone

Hi,

Thanks for reaching out! I’d love to help you get this sorted. Can you tell me what happens when you try to sign in, do you see an error message or does the page just refresh? Also, have you tried signing in through the Outlook app or another browser, and does that work?

While we check that, here are a few quick things you can try:

Clear Edge’s cache and cookies in Settings under Privacy and Security, then restart the browser. Make sure Tracking Prevention is set to Basic and disable any extensions for now. If you’re using a VPN or ad blocker, turn it off and try again. Also, update Edge to the latest version and restart your phone.

If the issue persists, check Microsoft’s Service Status page to rule out an outage here: https://status.cloud.microsoft/ If everything looks fine, try removing your Microsoft account from Edge and adding it back, or sign in using private/incognito mode.

Let me know how it goes, I’m happy to help further if needed!

Warm regards,

Edward

If you're unable to sign in to your Outlook account via the Edge browser on your phone despite having a stable internet connection, consider the following troubleshooting steps:

1. Check Browser Compatibility: Ensure that your version of Microsoft Edge is up to date and supports all necessary features for signing in.
2. Clear Browser Cache: Sometimes, clearing the browser's cache and cookies can resolve sign-in issues. You can do this by going to the settings in Edge and selecting the option to clear browsing data.
3. Check for Account Issues: Verify that your account is enabled and not locked out. You can do this by attempting to sign in from another device or browser.
4. Network Settings: Ensure that there are no local firewall or antivirus settings that might be blocking the connection. You can test this by trying to access other websites or services.
5. Try InPrivate Mode: Open Edge in InPrivate mode and try signing in again. This can help bypass any issues related to cached data or cookies.
6. Check for Multi-Factor Authentication: If you have Multi-Factor Authentication enabled, ensure that your authentication contact information is up to date.

If these steps do not resolve the issue, you may want to consider reaching out to Microsoft support for further assistance.

References:

• Can't sign in or activate Outlook and Microsoft 365 applications
• Diagnose and fix Microsoft Edge sync issues