Teams Shared Tab unable to load files "in library"

Same issue since tab has been changed to 'shared'! It's only incidental. I'm glad not many Teams of ours has the issue. But cannot seem to resolve.
In our case is the 'General' channel and that channel cannot be renamed or whatever.

@Donovan O'Connelly Did you find a solution ? im having the same issue.

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Hi @Donovan O'Connelly, 

Thank you for reaching out to the Microsoft Q&A forum.  

Based on your description, the team is unable to load or view files under the Shared (In Library) tab in Microsoft Teams, while the same content remains accessible directly through the SharePoint site. I truly understand this is impacting day to day access for multiple members and owners, and I appreciate the detailed testing you have already completed across desktop and web. 

This usually happens when Teams cannot read the channel’s SharePoint document library link inside the app, even though SharePoint is working. The most common reasons are a mismatch between the channel name and its SharePoint folder or library name after a rename, hidden leading or trailing spaces in the channel name, or a stuck provisioning and metadata sync for the channel files folder. 

Below are some alternative steps designed to address your situation effectively:  

1/ Begin by deleting cached login data to refresh the connection securely 

• Fully quit Teams. 
• Clear the Teams cache and sign in again. 
  • On Microsoft: Press Windows + R, then type: %userprofile%\appdata\local\Packages\MSTeams_8wekyb3d8bbwe\LocalCache\Microsoft\MSTeams   
  • On Mac: Press Command + Q, type: rm -rf ~/Library/Group Containers/UBF8T346G9.com.microsoft.teams rm -rf ~/Library/Containers/com.microsoft.teams2   
• Test again in Teams for web using a private window. 

2/ Proceed by checking that the mapped SharePoint library and folders match the expected configuration 

• In the affected channel, open Shared > In library > Open in SharePoint. 
• In SharePoint, go to Documents and confirm the channel folder exists. 
• If the channel was ever renamed, ensure the SharePoint folder name matches the current channel name exactly (including spacing). Rename the folder if needed. 

3/ Then, perform a SharePoint document library resynchronization 

• Open the Team’s SharePoint site. 
• Navigate to the folder linked to the affected channel. 
• Select Sync or Add shortcut to OneDrive to refresh the connection between Teams and SharePoint. 

4/ After that, conduct admin verification and apply recovery measures 

• Confirm the Microsoft 365 Group for the team has at least one active owner. 
• If the “We’re still getting your new channel ready” message continues, delete the affected channel and restore it from Deleted channels, then open Shared > In library again. 

5/ As your account is managed by your organization, please contact your IT administrator to check your permission and policies. For a more efficient resolution, we recommend using your administrator account or contacting your IT administrator to submit a support request directly to Microsoft Support team.      

They can raise a support ticket by visiting: Get support - Microsoft 365 admin | Microsoft Learn   

As community moderators, we appreciate your understanding that our access to internal development details is limited. Our primary role is to guide users toward the appropriate resources and support channels. While we may not have visibility into deeper backend analysis, we’ll continue doing our best to support you within the scope of our responsibilities.    

I hope this information is helpful. Please follow these steps and let me know if it works for you. If you have any updates regarding the issue, please feel free to share them with me.      

Thank you for your patience and your understanding.

I look forward to continuing the conversation. Best wishes to you and your family for a wonderful and prosperous New Year.

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