How do I remove an account from teams

Hi @Toby RANCE,

Welcome to the Microsoft Q&A forum.

Thank you for contacting us. I’d like to provide you with the following information.

I understand that you previously cleared the credentials; however, the issue has not yet been resolved.

At this point, please follow all of the steps listed below completely to fully remove all sign-in information from your device (including both your account and your daughter’s account). After that, please sign in again only with your Business account to prevent the issue from recurring.

I understand that you may feel hesitant about being asked to repeat steps you have already tried. However, I will be including some additional necessary steps this time, so I kindly ask that you follow them in the correct order before signing in again with your account.

First: Sign out of all Teams accounts

Step 1: Click on your profile picture (avatar).

Step 2: Select Sign out for each existing account.

Next: Clear the Teams cache (both Teams web and Teams app)

Clear cache for Teams web

Step 1: Open your browser and press Ctrl + Shift + Delete.

Step 2: Click Clear now (or Clear data).

Clear cache for Teams app (New Teams)

Step 1: Fully close Teams

• Select the Teams icon in the system tray (bottom-right of the taskbar)
• Choose Quit
• Make sure there are no Teams processes running in Task Manager

Step 2: Open the New Teams cache folder

1. Press Windows + R
2. Paste the following path and press Enter: %LocalAppData%\Packages\MSTeams_8wekyb3d8bbwe\LocalCache\Microsoft\MSTeams

Step 3: Delete the cache

• Select all files and folders inside
• Press Delete

Next: Check accounts in Access work or school

Go to Settings > Accounts > Access work or school.

Please check whether you see a school account listed under Access work or school.

• If yes, select that account and click Disconnect.
  • Then click Connect and sign in again using your Business account to re‑register the device.

Clear cached credentials

• Open Control Panel
• Select User Accounts → Credential Manager

In both Windows Credentials and Generic Credentials:

• Locate entries related to Microsoft 365 accounts
• Select and Remove these entries

Then:

• Restart the computer
• Try adding the account back into Office again

Clean Office activation state

• Download OLicenseCleanup.vbs and run the file

This tool:

• Removes licenses
• Clears cached identities from the HKCU registry
• Removes stored credentials

You may refer to the following article for more details: Reset Microsoft 365 Apps for enterprise activation state

Finally:

• Restart the device
• Reopen the Office apps and sign in using the correct account

I hope this information is helpful. Please follow these steps and let me know if it works for you. If not, we can work together to resolve this.   

Thank you for your patience and your understanding. If you have any questions or need further assistance, please feel free to share them in the comments on this post so I can continue to support you.

I look forward to continuing the conversation.

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To remove an account from Microsoft Teams, you can follow these steps:

1. Sign out of Teams: Open the Teams app, click on your profile picture at the top right corner, and select Sign out. If there are multiple accounts, make sure to sign out of each one individually.
2. Clear Credentials: Since you have already removed the Microsoft account via credentials, ensure that you have also cleared any cached credentials related to Teams. You can do this by going to Control Panel > Credential Manager and removing any entries associated with Teams or the Microsoft account.
3. Remove from Microsoft 365: When you sign out from Teams in a browser, it signs you out from all Microsoft 365 applications in that browser profile. If you are using Teams in a web browser, make sure to sign out from there as well.
4. Use InPrivate/Incognito Mode: If this is a shared computer, consider using InPrivate or Incognito mode in your browser to prevent any usernames from being visible to others.
5. Check for App Data: If the issue persists, you may need to clear the app data for Teams. This can be done by navigating to the Teams cache folder and deleting its contents. The cache folder is typically located at %appdata%\Microsoft\Teams on Windows.

After performing these steps, restart the Teams app and check if it still prompts for your stepdaughter's account.

References:

• Sign out of Microsoft Teams
• Sign out of Microsoft Teams