Two Laptop are not powering on

If your laptops are not powering on, here are some troubleshooting steps you can try:

1. Check Power Connection: Ensure that the laptops are connected to a working power outlet. Verify that the power adapter is functioning correctly.
2. Perform a Hard Reset: For many laptops, you can perform a hard reset by disconnecting the power adapter, removing the battery (if removable), and holding the power button for about 15 seconds. Then reconnect the battery and power adapter and try turning it on again.
3. Check for LED Indicators: Look for any LED indicators on the laptop that might show if it's receiving power or if there are any error codes.
4. Try a Different Power Adapter: If possible, use a different power adapter to see if the issue is with the adapter itself.
5. Inspect for Physical Damage: Check for any signs of physical damage to the laptops that might affect their ability to power on.

If these steps do not resolve the issue, it may require professional servicing or support from Microsoft.

References:

• Surface Laptop 5 Device Information and Service Parts
• Surface Laptop 7th Edition for Business: Device Information and Service Parts