This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 64%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERC%3C/text%3E%3C/svg%3E)
I configured my account signin options as in screenshot #1: Enter password, Email a code, Text a code, Send sign-in notification, Use a passkey, With my Samsung.
I can log in to Microsoft account but cannot log in to Azure Portal because it asks for 6-digit OTP code, which I haven't configured it whatsoever. Even when I select "Sign in another way" > "Approve a request on my Microsoft Authenticator app", actually there is no request sent to my Authenticator app.
It seems that my Azure account is de-sycned with my Microsoft account security settings. How can I log in Azure now?
Managing external identities to enable secure access for partners, customers, and other non-employees
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(54.400000000000006, 10%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
I understand that you're having trouble logging into the Azure portal because you haven't received the code needed in the Microsoft Authenticator App to verify your MFA.
In this case, if there is another global administrator from your tenant, they can help you to reregister your MFA.
Admin has to perform below steps to reset your MFA so that you can re-register for authenticator app.
If you are not aware of another global administrator or you are the only global admin in your tenant, please let us know. We will guide you further.
Thanks
Could you please provide an update here?
Hi Shubham,
This is my personal Azure account so I am the main owner / admin, as well as the only user of this account. Please help me to recover it.
Is there a way to overcome this problem @Shubham Sharma ?
Thank you for your reply
Since you are only Global Admin in the tenant, to resolve this, we need to engage the Data Protection team via a support ticket to unblock your access.
To proceed, I will need a few details from you. As this information contains Personally Identifiable Information (PII), please share the following details via private message only:
Please send me the detail via private message. So, we can assist you further.
Could you please provide an update into private message?
I cannot find a button to send you private message. Can you please send a message to me or send me email @Shubham Sharma ?
Hello Rein Chau
Could you please provide an update into private message?
Thank you for your patience
We engaged with the Microsoft Data Protection team we have received the confirmation that your MFA issue has been resolved now. Let us know if you need any further assistance.
Thank you for contacting Microsoft Q&A!
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(201.6, 99%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ER%3C/text%3E%3C/svg%3E)