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One note web clipper

Chris Ubing 10 Reputation points
2026-03-07T18:51:50.5433333+00:00

Currently running Chrom on Mac OS 26.3.1. I use to love web clipper for work and home use. However recently it crashes on Chrom, and Safari. What is going on and can you fix it?

Microsoft 365 and Office | OneNote | For home | MacOS
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  1. Q&A Assist
    2026-03-07T18:51:58.88+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    OneNote Web Clipper is a browser extension that depends on the browser’s extension framework and the OneNote service. When it starts crashing across multiple browsers (Chrome and Safari on macOS), the most likely causes are:

    1. A problem with the current Web Clipper extension build in that browser.
    2. A browser update that changed how extensions run.
    3. Corrupted extension data or a sign-in/permissions issue.

    To restore Web Clipper functionality, try the following in Chrome on macOS:

    1. Remove and reinstall the OneNote Web Clipper extension
      • In Chrome, go to the extensions page.
      • Remove OneNote Web Clipper.
      • Reinstall it from the Chrome Web Store using the official link: Google Chrome.
    2. Reconfigure and sign in again
      • After reinstalling, click the OneNote Web Clipper icon in Chrome.
      • In the purple popup window, sign in with the desired Microsoft account.
      • If prompted, confirm the requested application permissions. These can later be changed in Account settings.
    3. Repeat similar steps in Safari
      • Remove the existing OneNote Web Clipper extension.
      • Reinstall the latest version from the Safari extensions gallery (via the Mac App Store, if applicable).
      • Open any website, click the OneNote Web Clipper icon, and sign in again.

    If crashes continue after a clean reinstall in both browsers, this indicates a compatibility or service issue that must be addressed by the product team. In that case, collect basic details (macOS version, browser versions, whether the crash happens immediately or after sign-in) and contact Microsoft support via the standard support channels for OneNote and Microsoft 365 so the issue can be escalated.

    As a temporary workaround for capturing content into OneNote while Web Clipper is unstable, use the built-in screen clipping shortcut and then paste into OneNote:

    1. Press ⌘ + SHIFT + S to create a screen clip (this adds the clip to the clipboard).
    2. Paste the captured image into any OneNote page.

    References:

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