HOW TO FIX KEYBOARD AND TOUCH PAD ISSUE?

Question

HOW TO FIX KEYBOARD AND TOUCH PAD ISSUE?

Krischelle Mica Buenaventura 0

Had problems with my keyboard and touch pad for a year and been unable to resolve it. F keys, NumLock is working and the rest is not. Please try to help me on this issue.

Thank you

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3 answers

Your answer

Answer 1

Dear Krischelle Mica Buenaventura,

I’m sorry to hear you have been dealing with this for such a long time. I understand how disruptive it can be when both the keyboard and touchpad are not responding as expected, especially if only the F keys and NumLock are still working. At this point, I recommend that you review and try the steps provided in the AI-generated answer on your thread. In addition, please reply with the information requested by the Independent Advisor, as that information can help continue the troubleshooting more efficiently and reduce repeated questions.

To help narrow this down further, could you please share a bit more information?

Which version of Windows are you currently using?
Does the issue happen only after you sign in to Windows, or also on the sign-in screen?
When you press the non-working keys, do they show any response in On-Screen Keyboard?
For the touchpad, is the issue related to pointer movement, left/right click, or both?
In Settings > Bluetooth & devices > Touchpad, is the touchpad page available and shown as enabled?
Have you noticed whether the problem affects all apps, or only certain programs?

In the meantime, please try the following steps:

Check Accessibility keyboard settings

Open Settings > Accessibility > Keyboard
Make sure the following are turned Off: Sticky Keys, Filter Keys and Toggle Keys
After that, test the keyboard again.

Confirm the correct keyboard layout is selected

Go to Settings > Time & language > Language & region
Under your active language, select Language options
Check that the correct keyboard layout is listed
If multiple keyboard layouts are present, try removing the ones you do not use
You can also press Windows + Space to switch layouts and test again

Re-enable the touchpad from Windows settings

Open Settings > Bluetooth & devices > Touchpad
Confirm the touchpad is On
If it is already On, turn it Off, restart the PC, then turn it On again and test
If your device has a dedicated touchpad function key, please also try toggling it once.

Run System File Checker and DISM

Open Command Prompt as Administrator, then run the commands below one at a time: sfc /scannow
After that finishes, run: DISM /Online /Cleanup-Image /RestoreHealth
Then restart the PC and test again.

Start Windows in a Clean Boot state

Press Windows + R > type msconfig and press Enter
On the Services tab, check Hide all Microsoft services
Click Disable all
Go to the Startup tab and select Open Task Manager
Disable all startup items
Restart the PC
After restart, test the keyboard and touchpad.

Test in a new Windows user profile

Go to Settings > Accounts > Other users
Create a new local user account
Sign in to that new account
Test the keyboard and touchpad there

Check Device Manager for disabled or hidden devices

Right-click Start > Device Manager
Expand: Keyboards, Mice and other pointing devices and Human Interface Devices
Look for any device with a down arrow, any warning icon and duplicate or greyed-out entries
If you see a disabled device, right-click it and choose Enable device, then test again.

While my initial response may not fully resolve the issue, I truly appreciate your cooperation as we work together toward identifying the most effective solution. Thank you so much for your understanding.

I hope these suggestions help improve the behavior of your keyboard and touchpad. Wishing you a smooth troubleshooting process and a good experience with your Windows device.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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Krischelle Mica Buenaventura 0 Reputation points

2026-03-18T17:50:10.97+00:00

Hi,

Windows 11 Pro 25H2

No, it's definitely not working

If I click the number 4 it will turn off the laptop

For the touchpad only the pad is sometimes not working but the trackpad is working

Yes, it is showing

In the troubleshoot I can't see the keyboard

and Text Services Framework is not running also showing trouble-shooters have moved and this tool will be retired. Please help me to fix this issue. I don't know if I need to buy a replacement keyboard or still there's a chance to fix this. And by the way I tried all your suggestions, but it didn't work.

Thank you
Vikki-T 5,445 Reputation points Microsoft External Staff Moderator

2026-03-19T13:50:50.91+00:00

Dear Krischelle Mica Buenaventura,

I’m sorry to hear the issue is still continuing after you tried all of the previous steps, and I appreciate you sharing the additional details.

Based on the results you provided, the next checks would be helpful to further determine whether the issue is related to the built-in keyboard hardware.

Test the built-in keyboard in BIOS/UEFI

Please restart the Lenovo T580 and enter the BIOS/UEFI menu.

Once you are in BIOS, test whether the built-in keyboard responds there.

If the built-in keyboard does not work in BIOS/UEFI, that would confirm the issue is related to the keyboard hardware.

Run Lenovo hardware diagnostics if available

If your system can still be navigated with the external keyboard, please also check whether you can run Lenovo diagnostics or a hardware scan through Lenovo Vantage.

If the built-in keyboard also fails in BIOS or in Lenovo hardware diagnostics, that would indicate that hardware service or replacement is required.

In that case, please consider taking the device to an authorized Lenovo service center or Lenovo support center for further checking and repair.

Thank you again for your cooperation and for taking the time to go through these checks.
Vikki-T 5,445 Reputation points Microsoft External Staff Moderator

2026-03-20T14:26:13.0666667+00:00

Hi Krischelle Mica Buenaventura,

Is there any update from you?

If yes, please feel free to let us know.

Answer 2

Ivan B 109.5K Independent Advisor

Hi,

Did you try using an external USB keyboard?

What is the model of your laptop?

Can you use the keyboard in the BIOS?

Thanks

Krischelle Mica Buenaventura 0 Reputation points

2026-03-18T17:34:50.41+00:00

Hi,

Yes, I'm using external keyboard because the attached keyboard is not working.

It's Lenovo T580

Thank you
Ivan B 109.5K Reputation points Independent Advisor

2026-03-18T19:44:45.7866667+00:00

Hi,

In the case you described, it's definitely a hardware problem and a physical issue. If the problem doesn't occur with an external keyboard, it would be good to send it to an authorized Lenovo service center or Lenovo itself.

However, it's something internal to the laptop. Before buying a replacement keyboard, it could be dirt or something internal is loose. I recommend contacting Lenovo and asking them to physically diagnose the problem.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable email notifications if you want to receive the related email notification for this thread.

Thanks
Ivan B 109.5K Reputation points Independent Advisor

2026-03-19T20:13:12.57+00:00

Hi ,

Did you manage to solve the problem?

Thanks

Answer 3

Follow these steps in order, testing the keyboard and touchpad after each step:

Check hardware and basic connections

If using a USB keyboard or external mouse, unplug them, wait 10–15 seconds, then plug them back in so Windows reloads the drivers.
Try different USB ports.
If using a USB hub, plug the device directly into the PC instead of the hub.
Check cables for damage and make sure any wireless receivers are firmly connected.
For wireless devices, replace or recharge batteries and make sure there is no dirt blocking keys or sensors.

Reset wireless connection (if keyboard or mouse is wireless)

Look for a Reset button on the bottom of the device and on the USB receiver (if present). Press it to re-establish the connection.
For USB wireless receivers, unplug the receiver, wait about 10 seconds, then plug it back in.

Test with an external keyboard/mouse

Connect a known‑good external USB keyboard and mouse.
- If the external devices work normally, the built‑in keyboard/touchpad may be faulty and require service.
- If the external devices show the same problem, it is likely a Windows/driver issue.

Update or reinstall touchpad drivers

Open Device Manager.
Look under Human Interface Devices and Mice and other pointing devices for the touchpad.
To update the driver:
- Right‑click the touchpad device and choose Update driver, then follow the prompts. Using Windows Update is the recommended way to get updated drivers. See Automatically get recommended and updated hardware drivers.
If updating does not help, reinstall the touchpad driver:
- In Device Manager, right‑click the touchpad device and choose Uninstall device.
- Restart the PC so Windows can reinstall the driver from Windows Update. For more details, see Reinstall a device driver.

If using a Surface device with a Type Cover

Press Caps and Fn on the Type Cover to see if the LED lights toggle.
- If LEDs do not turn on, the keyboard may have a hardware fault and need service.
If LEDs work but keys do not in Windows, test in UEFI:
1. Turn off the Surface and wait 10 seconds.
2. Press and hold Volume Up, then press and release Power while still holding Volume Up.
3. When the UEFI screen appears, use the arrow keys to move through the menu.
4. If keys and touchpad work in UEFI but not in Windows, the issue is with Windows/software. In that case, use Reset this PC with Keep my files and Cloud download to reinstall Windows while keeping personal files.

If nothing above helps

For touchpad: if updating and reinstalling drivers do not fix the issue, contact the device manufacturer for further hardware diagnostics or repair.
For keyboard: if an external keyboard works fine but the built‑in one continues to fail, the built‑in keyboard likely needs hardware service.

References:

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HOW TO FIX KEYBOARD AND TOUCH PAD ISSUE?

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