MY LEXMARK PHOTOCOPIER TAKES OUT BLANK PAPERS

"PAPERS COME OUT BLANK WHENEVER I TRY TO PHOTOCOPY"

Make sure the side with the printing is facing the glass.

"DISPLAYS A MESSAGE THAT THERE IS A PAPER JAM IN TRAY 1 WHILE THERE IS NO JAM"

It only takes a little speck of paper to cause that message. Carefully blow on the rollers to dislodge anything on them.

In public forums, please don't post in all caps. That's considered impolite.

Follow these steps to address the false paper‑jam message and blank pages when copying:

1. Turn off and unplug the copier/printer

• Press the Power button to turn it off.
• Disconnect the power cable and any USB/network cables. This prevents mechanical movement while clearing the jam.

2. Check and clear all paper paths Even if no jam is visible in Tray 1, a small scrap can keep the sensor triggered and cause blank pages.

• Input tray (Tray 1):
  • Remove all loose paper.
  • Gently pull out any sheet that may be partially fed or misaligned.
• Rear access door or back panel:
  • Open the rear panel or roller module (if present).
  • Release any latches before pulling paper from the rollers.
• Cartridge/toner area:
  • Open the top cover.
  • Carefully remove the toner/ink cartridge.
  • Look along the full paper path and remove any stuck or torn pieces of paper.
• Look for small scraps:
  • Inspect closely for tiny torn pieces of paper or debris around the Tray 1 feed area and sensors.
  • Even very small scraps can keep the jam sensor active and cause the device to stop imaging, resulting in blank pages.

3. Inspect and clean the rollers

• Gently rotate the feed and pickup rollers by hand to ensure they move freely.
• Wipe rollers with a lint‑free cloth slightly dampened with water (no alcohol unless Lexmark specifically recommends it).
• Let them dry completely before closing covers.

4. Reload paper correctly in Tray 1

• Fan the stack of paper to reduce static.
• Place the paper neatly in Tray 1.
• Adjust the side and end guides so they are snug against the paper without bending it.
• Ensure the paper size and type in the tray match what the device expects; incorrect size or skewed guides can trigger false jam errors.

5. Reconnect and restart

• Reconnect the power cable and any data cables.
• Turn the device back on and let it fully initialize.
• Try a single‑page copy test.

6. If the problem continues

• If blank pages and the Tray 1 jam message persist after these steps, the issue may be with internal sensors or Lexmark‑specific hardware/firmware.
• At that point, contact Lexmark support with the exact model number and error message for device‑specific diagnostics and possible service.

References:

• Fix printer stopped due to paper jam errors in Windows
• Contact printer manufacturer for more support