Case number 7100110050

If your mouse is not working when you start your PC, are you able to access the recovery environment using these steps.

Start your PC, just as Windows attempts to load (spinning dots), press and hold Power Button for 5 - 10 seconds to perform a Hard Shut Down

Do this twice

On the third start Windows will boot into the Recovery Environment and from there you can access System Repair, Safe Mode, Command Prompt... etc.

Please try each option one at a time, then see if your mouse is working when you start your PC.

1

Go to Troubleshoot - Advanced Option - Startup Repair

See if Windows startup can repair itself

2

Go to Troubleshoot - Advanced Option - System Restore

Check to see if you have a restore point you can go back to

Follow these steps to troubleshoot a mouse that does not work at startup in Windows:

1. Check basic hardware
   • Unplug the mouse’s USB cable, wait about 10–15 seconds, then plug it back in.
   • Try a different USB port on the PC (preferably directly on the PC, not through a USB hub).
   • If using a USB hub, make sure the hub has power; if possible, remove the hub and connect the mouse directly to the PC.
   • Inspect the cable for damage and, if the mouse is wireless, make sure the batteries are fresh or fully charged.
2. Test the mouse on another PC
   • Connect the mouse to a different computer.
   • If it does not work there either (no lights, no cursor movement), the mouse may need to be replaced.
   • If the mouse requires a specific driver, ensure that driver is installed when testing on the other PC.
3. Update or reinstall mouse/USB drivers
   • On a PC where the keyboard works, press the Windows key, type device manager, and open Device Manager.
   • Expand Mice and other pointing devices and Universal Serial Bus controllers.
   • Right‑click the mouse device and choose Update driver, then follow the instructions.
   • Alternatively, use Windows Update:
     1. In the search box on the taskbar, type check for updates.
     2. Select Check for updates and install any available updates, including driver updates.
4. If the mouse is USB and fails only before Windows loads
   • If the mouse does not work in early startup screens or in non‑Windows environments, enable USB legacy support in the PC’s BIOS/UEFI settings (refer to the PC or motherboard manual for exact steps).
   • If USB legacy support is already enabled and the mouse still fails in non‑Windows modes, configure the USB host controller to use BIOS settings:
     1. Open Control Panel → System.
     2. Open Device Manager.
     3. Expand Universal Serial Bus controller.
     4. Open the properties of the PCI to USB Host Controller.
     5. On the Resources tab, clear Use automatic settings.
     6. Select Input/Output Range, choose Change Setting, and select the BIOS‑assigned value.
     7. Restart the computer.

If none of these steps restore mouse functionality at startup and the mouse works on another PC, further hardware diagnostics on the original PC (USB ports, motherboard) may be required.

References:

• Mouse and keyboard problems in Windows
• USB Keyboard or Mouse May Not Work After You Restart Your Computer in MS-DOS Mode