Not any more possible to sign in to microsoft account rwquested for using onenote webclipper

Hello Roman Tirler

Was the answer provided by Q&A assist able to help you solve the issue with OneNote webclipper?

If the issue is still unresolve, I would like to add some additional troubleshooting methods to help you. Here is what you can try:

1. If your account uses passkey or passwordless sign-in, try choosing password instead when the sign-in window appears, as some March reports suggested the clipper sign-in could fail with passkey-based authentication.
2. Open a private/incognito window, sign in to OneNote on the web, open any notebook, and then try launching Web Clipper in that same session. If it works there, the issue is likely tied to the main browser profile or stored sign-in session.
3. Allow cookies for Microsoft-related sites:
   In Chrome, go to chrome://settings/cookies. (In Edge: edge://settings/content/cookies). Find "Sites allowed to use third-party cookies" (or "Allow" list) and add the following three domains exactly like this:

• [*.]microsoft.com
• [*.]live.com
• [*.]onenote.com

I also found this thread with similar issue; you can check troubleshooting method on that thread here: https://learn.microsoft.com/en-us/answers/questions/5841179/one-note-chrome-extension-cant-logon-to-ms-account

I hope this help. Feel free reply back to this post and update me on this issue, I'll be to help.

Follow these steps in order, testing sign-in after each major step.

1. Confirm the Microsoft account works

• In a regular browser tab, go to any Microsoft sign-in page (for example Outlook or Office) and sign in with the same account used for OneNote Web Clipper.
• If sign-in fails anywhere (not just in the clipper), follow the Microsoft account recovery paths:
  • If the password is forgotten, use Reset your password.
  • If the password is known but no longer works, use the Sign-in Helper tool.
  • If the email/username is forgotten, use Look up your Microsoft account.
  • If verification codes are not received, follow the verification code troubleshooting steps.

2. Check for account lock or deletion

• If messages such as “account doesn’t exist” or “we couldn’t find an account with that username” appear, use the Sign-in Helper tool.
• If the account has not been used for more than two years, it may have been deleted and cannot be reopened.

3. Reinstall and reconfigure OneNote Web Clipper in Chrome

• Remove the existing OneNote Web Clipper extension from Chrome.
• Reinstall it from the official store:
  • For Chrome: use the provided Chrome extension link.
• After installation:
  1. Open any website.
  2. Select the OneNote Web Clipper icon in Chrome.
  3. In the purple popup, sign in with the Microsoft account.
  4. If prompted, accept the requested application permissions.
• If permissions were previously denied or changed, review them in Account settings and re‑grant access to OneNote Web Clipper.

4. If the problem is only in Edge (for comparison)

• If sign-in fails in Edge as well, follow the Edge sign-in troubleshooting steps:
  • Sign out of the Edge profile, then sign back in.
  • If needed, remove the problematic Edge profile at edge://settings/profiles and recreate it.
  • Clear outdated credentials via Control Panel → Credential Manager by removing entries related to MicrosoftAccount or login.microsoftonline.com, then restart Edge and try again.
  • Ensure Edge is updated at edge://settings/help.

5. If sign-in still fails everywhere

• Use the Microsoft Account troubleshooter in Windows (if available): Settings → System → Troubleshoot → Other troubleshooters → Microsoft Account.
• If the account is a work/school account and device registration is involved, disconnect and reconnect the work/school account under Settings → Accounts → Access work or school.

If sign-in to the Microsoft account works in normal browser tabs but fails only in the OneNote Web Clipper after reinstall and permission review, collect any error messages and contact Microsoft Support with those details.

References:

• Getting Started with the OneNote Web Clipper
• I can't sign in to my Microsoft account
• Troubleshoot common sign-in problems
• Can't sign in to microsoft 365 desktop apps - Microsoft Q&A