Mouse is jumping all over the screen and hides in the upper right corner, vibrating

Hi Sharon Watson,

Thank you for reaching out and explaining what’s been happening. I understand how upsetting that can feel when the mouse moves on its own and the screen suddenly zooms. In most cases, this type of behavior may be caused by a few built‑in settings and does not mean the laptop itself is defective.

Please take your time with the steps below and try them one at a time. After each step, you can pause and see if things improve before moving on:

Step 1: Turn off the screen magnification immediately

This helps stop the screen from suddenly enlarging.

• On your keyboard, hold down the Windows key (the key with the Windows logo).
• While holding it, press Esc key.
• The screen should return to its normal size right away.

If the zooming stops, this means the Magnifier feature was active.

Step 2: Turn off Magnifier permanently

This prevents the zoom feature from being triggered again while scrolling.

• Press Windows key + I to open Settings.
• Select Accessibility.
• Click Magnifier.
• Make sure Magnifier is switched Off.
• Click on View
• If you see an option called “Have Magnifier follow the mouse pointer”, please turn that off as well.

After completing this step, scrolling should no longer cause the screen to magnify.

Step 3: Turn off the laptop’s built‑in touchpad

Since you’re using an external keyboard with its own touchpad, this is an important step. The laptop’s built‑in touchpad can sometimes send unintended signals that cause the cursor to jump, shake, or move to the corner of the screen.

• Press Windows key + I again to open Settings.
• Select Bluetooth & devices.
• Click Touchpad.
• Switch Touchpad to Off.

Once this is turned off, please test the cursor using only the external keyboard’s touchpad.

Step 4: Make sure nothing is touching the laptop’s keyboard

If keys on the built‑in keyboard are being pressed unintentionally, it can also cause unusual behavior.

• Place the external keyboard in front of the laptop rather than on top of it.
• Make sure nothing is resting on the laptop’s keyboard or touchpad area.
• If possible, keep the laptop slightly pushed back on the desk while you work.

Step 5: Restart the laptop

This helps ensure all the changes fully take effect.

• Save any open work.
• Restart the laptop normally.
• After it starts back up, test the mouse and scrolling again.

If anything doesn’t look the way you expect at any point, please don’t worry and just let me know what you see on the screen. If you’d like to check further for the mouse issue after completing these steps, I’m happy to walk you through the next options.

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