This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(38.4, 2%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECC%3C/text%3E%3C/svg%3E)
Hello,
I would like to ask about a refund for an unexpected Azure charge.
I was using the Databricks trial, but I was still charged for my first Azure subscription. I have already opened a support ticket for this refund request, but I have not received any response yet for a week.
Could someone please advise:
I can provide my support ticket number and subscription details if needed.
Thank you.
Tag not monitored by Microsoft.
Thanks since this is just part of my study of Azure and I canceled it shortly after 14 days
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(70.4, 6%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
Hello Chen, Carl,
Kindly provide support ticket # for us to investigate further?
2604<removed PII> - refund G15<removed PII>
Hello Chen, Carl, We have escalated the case
Is there any mail box or phone number I can contact?
Hello Chen, Carl,
Kindly create a support ticket using below steps again where a support engineer will be contacting you.
For queries related to payment or billing create a service request they will contact you via email or call to resolve it. below are the steps.
1. Click link Contact Microsoft Support to navigate to support ticket page.
In Contact Support, create support request.
Fill in Problem description.
Click Next button in Recommended Solution.
In Additional details add your problem description and in File Upload containing the detailed screenshot of the error you are facing.
Click Review+Create and click Create button.
Your support ticket will be created and a mail will be sent.
You can track the support ticket in Azure portal using Help + Support, Recent Support tickets.
Let me know if you have further questions we would be happy to help you!!
Reference:
But I already have the ticket number with me: 2604<removed PII> - refund G15<removed PII>
Chen, Carl, Yes here even after escalating it's not been assigned to an backend engineer. Kindly recreate a support ticket using above mentioned steps so that a support engineer will be assigned
Support request ID2604<removed PII>Support request ID26041<removed PII>
Hello Chen, Carl,
You will be receiving mail from our support engineer in 24 hours.
Azure Environment Summary
1. Tenant Information
• Directory Name: Default Directory
• Tenant ID: <PII Removed>
• Primary Domain: <PII Removed>
• License Type: Microsoft Entra ID Free
• User Count: 1
2. Subscription Details
• Subscription ID: <PII Removed>
timezone <PII Removed>
Hello Chen, Carl,
Kindly confirm did you receive mail for our support engineer?
Hello Chen, Carl,
We have applied a credit for last month’s charges to the customer account. This will be reflected in the upcoming invoice and will be automatically adjusted against the current month’s consumption.
Please review and let me know if you have any further questions or concerns.
If the assistance was helpful, kindly & up-vote this can be beneficial to other community members.