I am losing audio after 20 secs from a video that was exported

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I am losing audio after 20 secs from a video that was exported

Al Robinson 0

I split a video using the editor - then exported - but I can only hear the first 20 seconds. I have tried everything I can think of to get it to work. Help

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Answer 1

Xavier-D 7,670 Microsoft External Staff Moderator

Hello Al Robinson

I can see that you are having an issue with exporting video in Clipchamp

If the audio plays correctly in the editor but cuts out after export, the issue may be related to how the project is processed during export rather than the timeline itself.

Here is what you can try:

Export the same project using the other Clipchamp version, if you used the desktop app, try Edge or Chrome; if you used the browser, try the Windows app instead.
If you are using a personal Clipchamp account, go to Settings > Export and turn Hardware Acceleration off, then export again.
Remove any fade effects or transitions near the point where the audio disappears, then test another export. Similar Clipchamp reports have identified this as a possible trigger for audio dropping only in the exported file.
Create a copy of the project and export only a short section around the affected part. This can help identify whether one specific segment or media file is causing the problem.
If the issue stays in the same section, convert the original source clip to a fresh MP4 and re-import it into the project. Export issues can sometimes be tied to one of the input files.

Feel free reply back to this post if you need further assistance, I'll be happy to help.

Al Robinson 0 Reputation points

2026-04-17T19:30:23.7833333+00:00

Looking deeper into this. I hear nothing and the video is not changing - however it seems to be moving - this happens when I split the original video and exported. Can I get a call @[Moderator Note: Personal Info Removed]
Xavier-D 7,670 Reputation points Microsoft External Staff Moderator

2026-04-18T00:00:49.1566667+00:00
Hello Al Robinson

Thank you for responding

Please note that this is a user-to-user support forum. Moderators and contributors, including external Microsoft employees, are not allowed to directly interfere with Microsoft product features or access back-end systems. Our role is limited solely to providing technical guidance on reported incidents, requests, or ideas.

Because of this we can't directly call you, but you can get in contact with Microsoft Support through live chat for further assistance on this issue:

Open a website link - Contact - Microsoft Support

In the box below "We're here to help", type Microsoft 365, click "Get Help", and then click "Contact Support" below.

In this section, you will need to sign in to your Microsoft account.

Select "Microsoft 365 and Office" under Products & Services, select "Technical Support" as the category, and click to confirm

You can select " Chat with a support agent in your web browser " to access the chat window.

Have a nice day

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I am losing audio after 20 secs from a video that was exported

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