Microsoft apps freezing up/crashing(Android)

Question

Microsoft apps freezing up/crashing(Android)

Ian Rendell 35

I don't know what started it, but the last few days I've had trouble with some of my Microsoft apps, such as Outlook and Teams.

Outlook: sometimes when I open the app, it comes up a blank white screen and nothing happens, but when it does decide to open up I can't select any email, selecting them does nothing.

Teams: app opens ok, but sometimes can't see or send messages, comes up blank after I type msg and hit send. Other times it shows as sending but doesn't send.

I've removed the apps from my phone and reinstalled, removed my email/Microsoft accounts from my phone, restarts, all apps up to date, rolled back/uninstalled updates to the Android Webview app. And still the issue remains, very very frustrating!

Please help.

C Levai 10 Reputation points

2026-04-17T08:16:48.1433333+00:00

Hello,

same issue here:

Since 16.04.2026

-Private Use only

-Issue with office apps excel, word: cant press on account symbol

-issue with outlook: as Steven-N discribed + after reinstallation: after typeing in my mail-adress and pressing "next" app freezes and crashes

-issue with authenticator: freezes, reinstallation did not fix issue

-restarted the phone several times, deleted the cache, nothing realy, trying on both wifi+cellular

Phone:

Samsung Galaxy S22 Ultra

Android 16, One UI 8.0,

Outlook-Ver.: 5.2613.1
Thomas Warrick 10 Reputation points

2026-04-17T18:09:35.21+00:00

None of the suggested solutions works. The problem started a few days ago. It affects Outlook and Word, at least. Restarting the phone works -- but not if you're trying to re-install apps. I now can't install Word. It hangs at "Configuring Word / Fetching your files..."
Ardon Ardianto 0 Reputation points

2026-04-21T08:28:48.29+00:00

It happen on me either. I can't use Outlook, Edge, Teams on my Origin OS 6 handheld. Outlook will crash after selecting the email, We will see delay when replying chat in Teams and sometime got slow on first opening, I can't operate the Edge browser when we clear the browser data and history.
Jack Man Maker 11 Reputation points

2026-04-21T15:57:16.0333333+00:00

It appears that others are experiencing this issue as well.

See https://learn.microsoft.com/en-us/answers/questions/5862178/my-microsoft-apps-have-stopped-working-on-my-samsu?source=docs

The proposed solution is to uninstall updates to the Android System WebView app, then re-apply them from the Google Play store.

2 answers

Your answer

C Levai 10 Reputation points

2026-04-17T08:16:48.1433333+00:00

Hello,

same issue here:

Since 16.04.2026

-Private Use only

-Issue with office apps excel, word: cant press on account symbol

-issue with outlook: as Steven-N discribed + after reinstallation: after typeing in my mail-adress and pressing "next" app freezes and crashes

-issue with authenticator: freezes, reinstallation did not fix issue

-restarted the phone several times, deleted the cache, nothing realy, trying on both wifi+cellular

Phone:

Samsung Galaxy S22 Ultra

Android 16, One UI 8.0,

Outlook-Ver.: 5.2613.1
Thomas Warrick 10 Reputation points

2026-04-17T18:09:35.21+00:00

None of the suggested solutions works. The problem started a few days ago. It affects Outlook and Word, at least. Restarting the phone works -- but not if you're trying to re-install apps. I now can't install Word. It hangs at "Configuring Word / Fetching your files..."
Ardon Ardianto 0 Reputation points

2026-04-21T08:28:48.29+00:00

It happen on me either. I can't use Outlook, Edge, Teams on my Origin OS 6 handheld. Outlook will crash after selecting the email, We will see delay when replying chat in Teams and sometime got slow on first opening, I can't operate the Edge browser when we clear the browser data and history.
Jack Man Maker 11 Reputation points

2026-04-21T15:57:16.0333333+00:00

It appears that others are experiencing this issue as well.

See https://learn.microsoft.com/en-us/answers/questions/5862178/my-microsoft-apps-have-stopped-working-on-my-samsu?source=docs

The proposed solution is to uninstall updates to the Android System WebView app, then re-apply them from the Google Play store.

Answer 1

Steven-N 25,305 Microsoft External Staff Moderator

Hi Ian Rendell

Thank you for reaching out to Microsoft Q&A forum and apologize for the inconvenience

However, to better assist you, could you please provide the additional information above:

When the issue happens on the phone, do Outlook on the web and Teams on the web work normally for the same account?
Does it reproduce on both Wi‑Fi and cellular (and are you using any VPN/Private DNS/proxy/security/ad‑blocker)?
What are the exact versions: Android OS + Outlook/Teams app versions + Android System WebView/Chrome? (Blank/white screen issues can be version-specific.)

Please review the suggestions given by Q&A Assist first and if those steps do not help you fix the issue, consider checking my questions above and provide more information so I could assist you better.

I am looking forward to hearing from you.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Y S 5 Reputation points

2026-04-17T23:19:55.78+00:00

My outlook, teams and authenticator apps stopped responding on 4-16. All 3 apps are up to date in Google app store. Tried clear data, reinstall apps, reboot phone. Used under different wifi and cell data. Nothing worked. My account worked on my computer.
Ian Rendell 35 Reputation points

2026-04-19T21:57:40.8066667+00:00
Hello @Steven-N

I've tried all the suggestions in the Q&A Assist response, no change.

Outlook & Teams etc work fine on the web version on my phone.(the programs also work fine on my desktop too)

Yes, it happens on both cellular and wi-fi networks.

Android OS version 16

Outlook version: 5.2614.0

Teams version: 1416/1.0.0.2026062402

Android System WebView version: 134.0.6998.135

Chrome version: 147.0.7727.49

Edge version: 147.0.3912.60

I found the way to get them working for a bit is to:

Clear cache in Outlook

Force stop Outlook

and also uninstall updates of the Android System WebView app.

but after a couple of days it starts playing up again.
Steven-N 25,305 Reputation points Microsoft External Staff Moderator

2026-04-20T06:26:16.99+00:00

Hi Ian Rendell and everyone else affected,

First, I want to sincerely apologize for the ongoing frustration this is causing. I see that you have already tried all the standard troubleshooting steps, including rolling back the Android System WebView, but the issue still returns.

At this moment, I want to be transparent and confirm that there is no official documentation or internal confirmation regarding this specific conflict between Microsoft apps and recent Android updates. Because of this, as a forum moderator, I unfortunately do not have a definitive, permanent solution to offer you right now.

Please give me some time to conduct further. I will get back to you on this thread as soon as I have more concrete information or a permanent fix.

Thank you for your patience and understanding while we dig deeper into this.
Ian Rendell 35 Reputation points

2026-04-21T07:08:43.82+00:00

Hello,

thought to provide an update.

My phone did a software update last night, and the apps mentioned above have been working fine since.
Steven-N 25,305 Reputation points Microsoft External Staff Moderator

2026-04-22T04:26:08.43+00:00

Hi Ian Rendell

I'm really glad to hear your issue has been resolved!

If anything else comes up or you're unsure about something, feel free to post your question in the forum. It's not just me, the whole community is here and always happy to support you.

Thank you
Dave Janney 0 Reputation points

2026-04-22T06:49:42.7166667+00:00

Im having the same issues - i have removed the app and re-installed it, i can add my Google mail to outlook but as soon as i try and add Hotmail i just get a spinning blue circle
Dave Riehl 0 Reputation points

2026-04-22T20:14:15.56+00:00

Hi Steven_N,

Any idea why Microsoft isn't acknowledging the issue. It's putting IT staff in a tight spot when there is no official acknowledgement of the problem that we can send out?

When you tell upper management its a known issue but Microsoft doesn't acknowledge it and it's been 2 weeks and counting and still no fix or even a status update, you could be costing some poor person their job.
Steven-N 25,305 Reputation points Microsoft External Staff Moderator

2026-04-24T07:46:39.3633333+00:00

Hi Dave Janney

Just to verify, have you tried uninstalling the Android Webview System or just reinstall the Outlook App ?

Regards
Steven-N 25,305 Reputation points Microsoft External Staff Moderator

2026-04-24T07:59:26.34+00:00

Hi Dave Riehl

I understand that you're feeling frustrated about this issue, and I’d like to clarify a few things:

Firstly, as forum moderators, our role is to assist based on official documentation and personal experience. This means we don't have the authority to make official statements on behalf of Microsoft or confirm that the issue has been officially acknowledged.

Secondly, from my perspective, this issue appears to be linked to a recent update to Android System WebView. We've observed that many Android users, particularly those with Samsung devices, are reporting similar problems, while iOS users seem unaffected. This could explain why Microsoft hasn't yet issued an official statement because the problem might be stemming from Android itself.

I truly appreciate your understanding, and please rest assured that if any official guidance becomes available, we will make sure to update everyone as soon as possible.

Best regards

Answer 2

For Microsoft Outlook and Teams repeatedly freezing or crashing on Android, use these targeted steps:

Verify device storage and free up space
- On Android, go to Settings > Storage.
- Check that there is sufficient free space; low storage can cause apps to hang or fail to load content.
- If space is low, free it by:
  - Moving photos/videos to a computer or cloud service and deleting local copies.
  - Uninstalling unused apps.
  - Removing music or other large files no longer needed.
Reinstall apps after freeing space
- Uninstall Outlook and Teams.
- Restart the device.
- Reinstall Outlook and Teams from the Play Store.
- Sign in again and test sending/receiving messages.
Check for Intune/Company Portal management (work or school devices) If the device or apps are managed by an organization (Intune/Company Portal installed):
- Turn off battery optimization for Outlook and Company Portal in Android settings.
- In the device’s app Launch settings for Outlook and Company Portal, change from Automatic to Manage manually, then enable:
  - Auto-launch
  - Secondary launch
  - Run in background
- If Data Saver is enabled, allow unrestricted data usage for Outlook and Company Portal.
- Ensure notifications are enabled for Outlook and Company Portal. These settings help prevent the system from killing or restricting the apps, which can cause blank screens, failed sends, or sync issues.
If issues persist on a managed device
- In Outlook for Android, go to Settings > Help & Feedback > Collect Diagnostics > Get Started > Collect Logs and note the incident ID.
- Contact the organization’s IT/Microsoft 365 admin and provide the incident ID so they can open a support request following the documented Intune support process.
If using personal Outlook.com or Microsoft 365 accounts
- For Outlook.com addresses (such as @hotmail.com, @live.com), contact Microsoft support if the above steps do not resolve the issue.
- For work or school Microsoft 365 accounts, contact the Microsoft 365 admin or technical support for further investigation.

References:

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Microsoft apps freezing up/crashing(Android)

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