logged out of outlook account on my phone

Question

logged out of outlook account on my phone

Kelly Nicoll 0

I can use my outlook account on my laptop

a few days ago my outlook on my phone started playing up

I uninstalled and reinstalled outlook and now I cant get into it.

It just keeps doing a loop when I put my email in

I press add account and put in my email press continue and it just goes completely blank then it eventually says

outlook isnt responding, close app, and then it just goes back to add account page

how do I fix this issue

no local telco shops could help

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Answer 1

Jayden-P 20,415 Microsoft External Staff Moderator

Hello Kelly Nicoll

Thank you for reporting this issue and I apologize for any inconvenience this may have caused.

I've seen several users with the same problem. This mainly happens on Android devices, especially Samsung. Could you tell me if you use a Samsung or another device?

In addition, I found a method that could help you:

Follow the steps below:

1/ Settings -> Search for "Android System WebView" -> App details in the store -> Remove updates.

2/ Restart the device.

3/ Settings -> Search for "Android System WebView" -> App details in the store -> Update.

Note: If "Android System WebView" doesn't appear in the list of apps, go to: Settings -> Google -> All Services -> System Services -> Select "Android System WebView".

4/ Restart the device.

5/ Open Outlook and sign in.

Reference: My Microsoft Apps have stopped working on my Samsung Ultra S25 - Microsoft Q&A

Please try this solution and let me know if it works for you. I look forward to your comments.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Jayden-P 20,415 Reputation points Microsoft External Staff Moderator

2026-04-22T07:22:21.8233333+00:00

Hello Kelly Nicoll

Have you checked the provided answer?

Any update would be great.
JOS 0 Reputation points

2026-04-23T02:34:45.29+00:00

For what it's worth, my phone link to Outlook mysteriously disappeared a couple days ago on my Samsung S-20. I stumbled across this solution today and it worked successfully! I'd still like to understand how the link got disabled in the first place. It had been functioning fine, I opened it up again an hour later and it had stopped working. Very strange... Alas, I won't hold my breathe.
Jayden-P 20,415 Reputation points Microsoft External Staff Moderator

2026-04-23T07:16:15.9466667+00:00

Hello JOS

I'm sorry to hear that. From the reference, this could be due to the WebView regression from the Samsung April 2026 security update.

If you still encounter the issue, please do the steps above again.

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logged out of outlook account on my phone

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