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Surface Pro 9 Wifi (Intel® Wi-Fi 6E AX211 160MHz) shows "no internet"

Timon 20 Reputation points
2026-04-21T17:05:51.34+00:00

I originally posted this thread on reddit, so now I just copied it:

Since, by now, i guess a few weeks, the Wifi in my room (FRITZ!Box 7530 AX) just doesnt seem to work for my Surface anymore while it does for every other Device I and even my roommates have. Most of the time, it just shows "no internet" even though its connected, but sometimes it doesnt show that but I still cannot google anything and after a few seconds, maybe a minute, it just goes back to "no internet".

I also tried with LAN via a USB-C adapter and that also didnt work and I have noticed, that my Surface connects itself (most of the time) to the FRITZ!Repeater 1200 my Roommate got even though the Fritzbox is in my room. I also tried plugging that one out but even connected directly to the Fritzbox with 2.4 or 5 Ghz doesnt change anything

The same problem also applies to Eduroam at my university (which may have other causes) and my phone's hotspot, but not to the guest Wifi of that University. When I was in my Hometown with my parents and even at my Grandparent's House a week or two ago, everything was fine too.

I already went through a number of fixes that I found online (not in any particular order):

Restarting the Surface

Restarting the Modem/Router

Changing Power Saving Settings

Changing 2.4 or 5 Ghz Settings

Reinstalling Drivers (At this point like 5 times)

Ping Test

Forgetting and reconnecting the Wifi network

resetting the TCP/IP stack

releasing and renewing the IP address

flushing and resetting the DNS client resolver cache

Windows Network Reset

Deleting the device in the FritzBox Settings

Im not sure if I am forgetting some things I already tried but If I remember anything else, I will edit this post. By now I looked through Microsofts Support pages and many Reddit Forums and didnt find anything that worked, so, at this point, I have no Idea what to do.

Edit: A few days have passed and nothing has changed. I was in my Hometown with my parents again and it also didn't work there anymore. While I was there, I noticed that I may have had outdated Wlan drivers because I downloaded the newest driver package manually from microsoft and not just the Wlan drivers off of intel, but doing that also didn't change anything for me. I also tried connecting an external Wlan adapter via a docking station but it didn't even work with that.

However, I noticed something unusal in the windows event log: Warning: Event 6062 Netwtw14. I am not sure if this is related and while looking into it today I didnt see this event again but I got several warnings regarding Wlan Autoconfig (10002: WLAN Extensibility Module has stopped) and Service Control Manager (7009: Timeout when attempting to connect with Intel(R) Platform License Manager Service, 7031: Service "AicWifiServiceD80" was ended).

I have no Idea what they mean and at least for today not really the energy to look into it, so I will just leave it like that.

Surface | Surface Pro | Network
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Answer accepted by question author

  1. Alex-L 5,885 Reputation points Microsoft External Staff Moderator
    2026-04-22T13:06:03.28+00:00

    Hi Timon

    Based on your description, this is unlikely to be a FritzBox/repeater issue. Since the problem happens across different networks and even with LAN + external adapters, it points to a device-side networking/driver or Windows service issue, not Wi‑Fi configuration.

    The Event Viewer errors you mentioned support this:

    • Netwtw14 (6062) → commonly tied to Intel Wi‑Fi driver instability or offload features
    • WLAN Extensibility Module stopped (10002) → indicates the wireless/network stack or driver is crashing or restarting

    You can give these a check:

    • Do a clean reinstall of Surface drivers (use official Surface driver bundle, not Intel generic)
    • Check/remove any VPN, firewall, or network filtering software
    • Test in Safe Mode with networking (to rule out software conflicts)
    • If possible: test with a fresh Windows reset/reinstall (this is the most reliable way to confirm)

    When you use Ethernet (USB‑C LAN), does it:

    • show “Connected, no internet”, or
    • fail to get an IP / disconnect entirely?

    That will help confirm whether this is a network stack corruption vs deeper system/hardware issue. Feel free to update here if anything comes up!

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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    1 person found this answer helpful.

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