I could no longer use a mouse with my laptop. It doesn't matter whether its wired, wireless or bluetooth

Hi! Let me help you with this.

Please try rolling back the driver.

Open Device Manager.

Expand Mice and other pointing devices.

Right-click the driver that has the yellow triangle warning sign.

Click on Update Driver.

Browse the computer for drivers.

Let me pick from a list of available drivers on my computer.

Choose the driver in the middle or the bottom of the list, or choose a later date.

Click Next. Once done, restart the machine.

Follow these steps in order, testing a mouse after each step:

1. Check basic hardware
   • Unplug any USB mouse, wait a few seconds so Windows unloads the driver, then plug it back in.
   • Try different USB ports (both USB‑A and USB‑C if available).
   • If using a USB hub, remove it and plug the mouse directly into the laptop.
   • If using wireless/Bluetooth mice, make sure batteries are fresh and there is no dirt blocking sensors.
2. Test the mice on another PC
   • Connect each mouse to a different PC. If a mouse does not work on another PC, it likely needs to be replaced.
   • Note: Some devices require a specific driver on the other PC to work correctly.
3. Update Windows and drivers
   • Open Settings and go to Windows Update.
   • Select Check for updates and install all available updates. Windows Update may also install updated mouse/keyboard and chipset drivers.
   • After updates and a restart, test the mouse again.
4. Update mouse/keyboard drivers via Device Manager
   • In the search box on the taskbar, type device manager, then select Device Manager.
   • Expand Mice and other pointing devices.
   • For each mouse‑related entry (including any with a warning icon such as the Hot Key Mouse Class Filter Driver):
     1. Right‑click the device and select Update driver.
     2. Choose Search automatically for drivers and follow the prompts.
   • If the problem persists and a specific entry still shows a warning, right‑click that entry and select Uninstall device, then restart Windows so it can reinstall a clean driver.
5. Check for incompatible or outdated device drivers
   • After updating Windows, verify that mouse and keyboard drivers are current. If the laptop manufacturer provides driver packages (for example, chipset, hotkey, or input device utilities), install the latest versions from the manufacturer’s support site.
   • If any third‑party driver tools were used previously, avoid using them further and rely on Windows Update and the manufacturer’s drivers instead.
6. For Bluetooth mice
   • If using Bluetooth, also follow the guidance in Fix Bluetooth problems in Windows (linked from the mouse troubleshooting article) to ensure the Bluetooth radio and power‑saving settings are not blocking reconnection.

If none of the above restores mouse functionality, collect screenshots of Device Manager (showing the warning on the Hot Key Mouse Class Filter Driver) and contact the laptop manufacturer’s support, as a vendor‑specific hotkey/filter driver may need a clean reinstall.

References:

• Mouse and keyboard problems in Windows
• I get a "stopped working" error when I start Office applications on my PC
• Troubleshoot problems with your Surface mouse or keyboard