Tax Refund

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Hi Intelligent Technical Solutions,

I understand why you’re following up on this, especially since you’ve already submitted the tax exemption documents and see the charge still present. Your request is totally valid, however, there’s something I need to be clear here:

Microsoft Q&A is a user‑to‑user technical support forum. Moderators, contributors, and external Microsoft staff do not have access to order details, billing systems, or internal service requests. As mentioned above, all personal identifiable information will be removed, and no one here can check the status of refunds, tax exemptions, or orders on your behalf.

For your requests, the only teams that can review and act on this are the service channel. You can continue the conversation on your existing case, using the same email thread. If you need another entry point, contact Microsoft Store / Billing support directly:

1. Visit Contact Us - Microsoft Support > Sign in 
2. Type in your problem > click Get Help to make request 
3. Scroll to the bottom and click Contact Support to connect to agent
4. Select category again > click Next and you should be added to a chat queue.

Note: The support contact team only works at certain times, so if the last window shows that it's unavailable, try opening it again the next day. If you prefer phone support, you can leave a phone number. This way, they can call you and help you. 

It’s unfortunate but there is nothing that can be checked or expedited from the Q&A side. I know that’s not the answer you were looking for, but it’s better you don’t waste time waiting for an update that can’t be provided here.

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We need someone who can reply to our query.

Tax-exempt certificates for North American technical support purchases are processed after being faxed to Microsoft and added to the records, typically within two business days. A valid certificate on file is then used to refund any sales tax that was charged on the associated Service Request (SR) when the certificate had not yet been processed.

For this scenario:

1. Ensure the tax exemption certificate was faxed to the correct number: (425) 708-5283.
2. Confirm that the fax cover sheet included:
   • “ATTN: Tax Refunds”
   • The Service Request number: [Moderator note: PII removed]
3. After processing, the sales tax charged for that SR is refunded, and an automatic email notification is sent to the email address used when the case was created and the original charge applied.
4. If more than a few business days have passed since faxing the certificate and no refund or email has been received, contact Microsoft at (800) MICROSOFT to ask about the status of the tax exemption certificate and the associated tax refund, referencing [Moderator note: PII removed] and the order number.

Note: Microsoft may, depending on circumstances, direct customers to request sales tax refunds directly from the tax authority.

References:

• How to provide tax exempt documentation to Microsoft Customer Support Services