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Microsoft Teams 1 on 1 Call Recording MIA

Thai-Landia 21 Reputation points
2026-04-22T19:41:58.7433333+00:00

I had a one on one call (initiated by other party) where we both agreed to record. I had to upgrade to Premium to see the RECORD option about 4 minutes into the call, but afterward, everything worked as normal. Both I and the other party could see the red “record” button and the banner noting it was being recorded.

once the call ended (a little over an hour), the recording never showed up in our chat. There isn’t even a Recording folder in my OneDrive to check if it’s there. We BOTH confirmed it was recording so there’s no mistake on that, but where is the recording??

It should be noted this was done via MS Teams app on iPhone (personal) and yes, all iPhone App settings were also set to allow audio recording. although the tag notes MS Teams Free, it’s a paid subscription - $9.99/month. We really need this recording.

Microsoft Teams | Microsoft Teams Free | Calls
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  1. Ruwim.B 6,225 Reputation points Volunteer Moderator
    2026-04-22T21:04:23.65+00:00

    Even with the paid Microsoft 365 Premium subscription, your Teams account is Personal (aka Teams Free). With Teams Free, recordings are not saved to OneDrive, but are only saved to Cloud, where they are available for 30 days.

    https://insider.teams.com/blog/meeting-recording-in-microsoft-teams/

  2. EmilyS726 228.2K Reputation points Independent Advisor
    2026-04-22T20:14:54.7333333+00:00

    Hello

    Are you saying the meeting lasts a little bit more than an hour?

    If so, please give it a bit more time for the recording file to be processed. It will not be available immediately. How soon after the meeting ended did you check?

  3. Q&A Assist
    2026-04-22T19:42:14.4866667+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    For 1:1 and group calls, Teams stores the recording in the OneDrive of the person who selected Record, in a Recordings folder. However, this behavior applies to OneDrive for work or school and requires that the organizer/recorder has a supported OneDrive account and that the recording actually started and completed successfully.

    From the described behavior:

    • The red recording indicator and banner only confirm that Teams attempted to start recording, not that the file was successfully saved.
    • If no recording appears in the chat after the call and there is no Recordings folder in OneDrive, the most likely causes are:
      • The recording never actually started (for example, the confirmation step after selecting Start recording did not complete), or
      • The recording failed to upload and was only stored temporarily, then expired and was deleted.

    When a recording fails to upload to OneDrive/SharePoint, Teams shows a recording item (“chiclet”) in the chat. In that case, the file is stored in temporary storage for 21 days and can be either re-uploaded to OneDrive or downloaded locally. If that temporary item is not present in the chat, and nothing appears in OneDrive, the recording is no longer available and cannot be recovered.

    In this situation, the only checks available are:

    1. Open the chat for that 1:1 call and look for any recording item or error/processing message.
    2. In OneDrive, look for a Recordings folder under the account that pressed Record (if this is a work/school account with OneDrive for Business). Also check the OneDrive recycle bin and second-stage recycle bin in case the file was deleted or expired.

    If there is no recording item in the chat, no file in OneDrive (including recycle bins), and no error message to re-upload or download from temporary storage, the recording is not retrievable.

    References:

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