Smilies, Hand Gestures, People, Animals Emoji Categories Not Working

Hi @Anon,

Welcome to the Microsoft Q&A forum.

For standard Microsoft Teams emojis (such as hand gestures, smiley faces, people, and animals), these are default system emojis and cannot be configured to be completely disabled or removed.

Therefore, if these emojis are not displayed, it may be considered unexpected or abnormal behavior in Microsoft Teams.

In this case, please try the following troubleshooting steps and check whether the issue still occurs.

Method 1: Sign out and sign back in to Microsoft Teams

• Sign out of Teams
• Then sign in again

Method 2: Clear the Microsoft Teams cache

Step 1: Completely close Microsoft Teams

Step 2: Press Windows + R, then paste the following path and press Enter:

%userprofile%\AppData\Local\Packages\MSTeams_8wekyb3d8bbwe\LocalCache\Microsoft\MSTeams

Step 3: Delete all files in this folder

Step 4: Restart Microsoft Teams

If the issue persists after completing the steps above, I recommend contacting Microsoft Technical Support. Their team has advanced tools to determine why emojis are not appearing in Microsoft Teams on your side.

Note

To create a support ticket, your account must have Global Administrator permissions. If you do not have this role, please contact your organization’s IT department for assistance in submitting the request.

Steps to create a Microsoft support ticket

Step 1: Go to https://admin.microsoft.com

Step 2: Select Help & Support

Step 3: Enter the title: Emojis are not displayed in Microsoft Teams

Step 4: Select Contact Support

Step 5: Choose your preferred contact method

 I hope this information is helpful. Please follow these steps and let me know if it works for you. If not, we can work together to resolve this.

Thank you for your patience and your understanding. If you have any questions or need further assistance, please feel free to share them in the comments on this post so I can continue to support you.

I look forward to continuing the conversation.

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