need to speak with person about TEAMS

Hi @Steven King, 

I hope you're having a great day. 

Based on your description, I’d like to address the two issues you’re experiencing: 

1/ Unable to Give/Take control during screen sharing 

When you are sharing your screen in a Teams meeting and cannot give control (“Give control”), or when other participants can see the “Take control” option but it is greyed out, this is most commonly caused by meeting policies enforced by your organization. 

To enable this feature, please reach out to your organization’s IT/Teams administrator and ask them to review the Meeting Policy settings in the Teams admin center: 

Open Teams admin center (Admin required) 

Use the search bar to find Settings & policies 

Under Meetings & events, select Meetings 

Go to Content sharing and ensure the following options are enabled: 

• Participants can give or request control 
• If external or guest users are involved: External participants can give or request control 
• 
• Save the policy changes 
• Once these settings are enabled, the Give/Take control option should become available during screen sharing. 

IT admin can refer to this article: Manage who can present and request control in Teams meetings and webinars - Microsoft Teams | Micro… 

2/ Teams no longer shows when creating an event in Outlook 

The resolution depends on which Outlook version you are using: 

A - New Outlook (Windows) 

Teams is built directly into the event creation window, so there is no separate add‑in to install. 

When creating a new calendar event, turn on the Teams meeting toggle to add the Teams meeting details. 

If the Teams meeting toggle does not appear: 

• Please close Outlook 
• Fully quit Teams (right‑click the Teams icon in the system tray and select Quit) 
• Open Teams and sign in 
• Reopen Outlook 

This process refreshes the integration between Teams and Outlook. 

B - Classic Outlook (Windows) 

In Outlook Calendar, look for New Teams Meeting or Teams Meeting on the ribbon. 

If the option is missing, please try the following steps: 

Sign out of Teams and restart the Teams app 

Close and restart Outlook 

In Outlook, go to File > Options > Add-ins 

• Check that Microsoft Teams Meeting Add-in for Microsoft Office is enabled 
• If it appears under Disabled or COM Add-ins, re-enable it and restart Outlook 

Additional guidance:  

Teams Meeting add-in missing in new Outlook - Microsoft Support 

Troubleshoot the Teams Meeting add-in in Outlook for Windows - Microsoft Support 

3/ Speaking with a live support agent 

If you would like to speak with a live Microsoft support agent, please reach out to your organization’s IT administrator and ask them to open a support ticket with Microsoft support through the Microsoft Admin Center on your behalf. 

Once the ticket is submitted, a Microsoft support engineer will review the case and contact your organization directly to assist with further investigation and resolution. 

As community moderators, we appreciate your understanding that we do not have access to the administrative tools or permissions required to investigate or modify these configurations. We also do not have the capability to initiate remote sessions for direct assistance. Our role is to guide users to the appropriate resources and support channels.  

I hope this information is helpful. Should you have any further questions or need additional assistance, feel free to reach out.   

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have any extra questions about this answer, please click "Comment".  

Note: Follow the steps in our documentation to enable email notifications if you want to receive email notifications related to this topic.

To let others take control of the screen in Microsoft Teams and to contact a person for help, use these steps.

1. When in a Teams meeting, start sharing:
   • Select Share in the meeting controls.
   • Choose the screen or window to share.
2. Allow someone else to control what is being shared:
   • After sharing starts, a presenter toolbar appears.
   • Select Give control on the presenter toolbar.
   • Select the participant’s name from the list. Teams sends them a notification.
   • They can now make selections, edits, and other changes while you are sharing.
   • To stop them controlling, select Take back (or Cancel control if using keyboard shortcuts with a screen reader).
   If using keyboard shortcuts with a screen reader:
   • Press Shift+Ctrl+Spacebar to move focus to the screen sharing toolbar.
   • You hear “Give control”; press Spacebar.
   • Use Down arrow to select the person’s name, then press Enter.
   • To take back control, press Shift+Ctrl+Spacebar again, then Tab until “Cancel control” is heard, then press Enter.
   Note: Giving control is only for shared apps/desktop, not for a shared PowerPoint file directly.
3. To take control when someone else is sharing:
   • Select Request control (or Take control depending on the experience).
   • The person sharing must approve the request.
   • After approval, make edits and selections on their shared screen.
   • Select Release control to stop controlling.
4. To stop sharing your screen entirely:
   • On the presenter toolbar at the top of the screen, select Stop Sharing.
5. To speak with a person at Microsoft:
   • Open the Get Help app (Windows search: type “Get Help”).
   • Type “Chat with an agent” and press Enter.
   • Select Contact support at the bottom.
   • Choose the product (Microsoft Teams / Microsoft 365 & Office) and follow the prompts to connect with a live agent or request a call back.
   Alternatively, go to the Microsoft Support site and follow the “Contact support” or “Customer service phone numbers” guidance shown in the referenced articles.

For the issue where Teams no longer appears when creating an event, support can review the account and configuration directly once connected.

References:

• Share your screen in Microsoft Teams Free
• Use a screen reader to share your screen in Microsoft Teams
• Present content in Microsoft Teams meetings
• How do I get a live person at Microsoft.? - Microsoft Q&A
• I need to speak with a real person and it seems impossible. - Microsoft Q&A
• Can I speak to someone? -- Billing issues - Microsoft Q&A
• I need to talk to someone!! - Microsoft Q&A
• Who do I call for support? - Microsoft Q&A