not able to login to https://XXXX.secureseXXXX.net/

Question

not able to login to https://XXXX.secureseXXXX.net/

Sayali Durgude 0

I am not able to login to the https://XXXX.secureseXXXX.net/ URL to get access to my domain. I have purchased the domain through Azure services. I have the customer number, user name and password. I did a password reset and it still says username or password is incorrect.
edited pII

Praneeth Maddali 8,775 Reputation points Microsoft External Staff Moderator

2026-04-24T09:58:27.1633333+00:00
Hi @Sayali Durgude

Thanks for reaching out. I understand you’re unable to log in to manage your domain even after resetting the password — I’ll help clarify this.

Before I proceed, could you please confirm a few details so I can guide you accurately:

Which URL or portal are you trying to sign in to when managing the domain?

Was the domain purchased directly through Azure (App Service Domains), or through an external registrar?

Are you attempting to sign in using your Azure account, or a separate registrar account (for example, GoDaddy)?

Do you see the domain listed in the Azure portal under App Service Domains in your subscription?
Sayali Durgude 0 Reputation points

2026-04-24T10:06:18.2066667+00:00

Trying to access the secureserver.net URL for GoDaddy. Domain was purchased through azure. Trying to sign in using separate registrar account. Cannot login using the Azure account as the advanced management section shows me the contact information and does redirect me to godaddy(i believe this was discontinued by azure). I can see the domain listed.
Praneeth Maddali 8,775 Reputation points Microsoft External Staff Moderator

2026-04-24T10:52:10.1+00:00
Hi @Sayali Durgude

Thanks for the clarification — what you’re seeing is expected behavior for domains purchased through Azure App Service Domains.

When a domain is bought via Azure, Microsoft acts as a reseller and the domain is registered with GoDaddy as the backend registrar. Because of this:

You don’t get a separate GoDaddy / secureserver.net username or password.

Signing in directly at secureserver.net or attempting password resets there will fail by design.

The old Advanced Management Portal redirection to GoDaddy is no longer the primary or guaranteed access path.

How to manage the domain

All supported management for an App Service Domain is done through the Azure portal using your Azure account:

Sign in to the Azure Portal

Go to App Service Domains

Select your domain

From there, you can:

Manage or delegate DNS records

View/update domain contact details

Configure renewals

Map the domain to App Service / Static Web Apps

reference :

https://learn.microsoft.com/azure/app-service/manage-custom-dns-buy-domain

https://learn.microsoft.com/azure/app-service/web-tutorial-custom-domain-tabs-root

Kindly let us know if the above helps or you need further assistance on this issue.

Please "upvote" if the information helped you. This will help us and others in the community as well.
Praneeth Maddali 8,775 Reputation points Microsoft External Staff Moderator

2026-04-27T12:33:53.0166667+00:00

Hi @Sayali Durgude

Just following up to see if your issue has been resolved or if you had a chance to review my earlier comment?
Sayali Durgude 0 Reputation points

2026-04-27T14:57:56.6833333+00:00

How do I transfer the domain to cloudflare if i am not able to access my domain from godaddy?
Praneeth Maddali 8,775 Reputation points Microsoft External Staff Moderator

2026-04-27T15:15:23.3866667+00:00
Hi @Sayali Durgude

Thanks for the follow-up

Since your domain was purchased through Azure App Service Domains, GoDaddy is just the backend registrar. You won't have a standalone GoDaddy login, and that's by design. The good news is that transferring out to Cloudflare is fully supported you just need to go through Azure to get the authorization code first.

Here's how to do it:

Step 1 Check the 60-day eligibility window

Before anything else, make sure your domain wasn't registered or transferred within the last 60 days. ICANN doesn't allow transfers within that window, so it's worth confirming this first.

Step 2 — Get your Authorization (EPP/Auth) Code via Azure Cloud Shell

This is the key step. Open Cloud Shell in the Azure Portal (top-right icon), make sure it's set to PowerShell mode, and run:

Invoke-AzRestMethod -Path "/subscriptions/<SUBSCRIPTION-ID>/resourceGroups/<RESOURCE-GROUP>/providers/Microsoft.DomainRegistration/domains/<YOUR-DOMAIN.COM>/transferout?api-version=2021-02-01" -Method PUT

In the JSON response, look for the authCode value — copy it without the surrounding quotes. That's what you'll hand over to Cloudflare.

Reference: https://azure.github.io/AppService/2021/09/22/2021-Managing-ASD.html

Step 3 :Initiate the transfer on Cloudflare

In your Cloudflare dashboard, go to Registrar > Transfer Domains, enter your domain name, and paste the auth code when prompted. Cloudflare's guide covers the rest:

Step 4 : Approve the transfer email

Once Cloudflare initiates the transfer, an approval email goes to the registrant contact on file. Before you start, I'd recommend double-checking that email address is current —you can find it under your domain's Contact Information blade in the Azure Portal. Missing this email is the most common reason transfers stall.

A couple of things to keep in mind:

If you have privacy protection enabled on the domain, you may need to temporarily disable it for the transfer to go through. You can toggle this in the Azure Portal under your App Service Domain settings.

Auth codes typically expire within a few days, so once you have it, kick off the Cloudflare transfer promptly.

The transfer usually takes 5–7 days. During that window, keep your existing DNS records in place to avoid any downtime.

Note for .uk domains: The process is slightly different

reference:

https://learn.microsoft.com/en-us/azure/app-service/manage-custom-dns-buy-domain

If the authCode doesn't appear in the response or you run into any issues with the Cloud Shell command, go ahead and raise an Azure Support ticket directly from the portal — the support team can coordinate with GoDaddy on the backend to get it issued.

Kindly let us know if the above helps or you need further assistance on this issue.

Please "upvote" if the information helped you. This will help us and others in the community as well.
Sayali Durgude 0 Reputation points

2026-04-30T14:29:32.6766667+00:00

hello,I am getting a 404 error resourcegroup not found . 404 – ResourceGroupNotFound. which means domain is not an azure app service domain.
Praneeth Maddali 8,775 Reputation points Microsoft External Staff Moderator

2026-04-30T16:07:58.83+00:00
Hi @Sayali Durgude

Thanks for the update. The "404 – ResourceGroupNotFound" error usually means the Resource Group name in the PowerShell command doesn't match exactly where your App Service Domain resource is stored.

Here's how to fix it quickly:

In the Azure Portal, go to App Service Domains and open your domain.

On the Overview page, check the Essentials section at the top — you'll see the exact Subscription and Resource Group name listed there. Copy both values carefully (Resource Group names are case-sensitive).

Open Cloud Shell (the icon in the top-right), switch to PowerShell, and run the command with the correct details:
Invoke-AzRestMethod -Path "/subscriptions/<YOUR-SUBSCRIPTION-ID>/resourceGroups/<EXACT-RESOURCE-GROUP-NAME>/providers/Microsoft.DomainRegistration/domains/<YOUR-DOMAIN.COM>/transferout?api-version=2021-02-01" -Method PUT
Replace the placeholders with your actual values.

After running it, look in the JSON response for the authCode — that's what you'll need to provide to Cloudflare to start the transfer.

A couple of quick tips before transferring:

Disable Domain Privacy temporarily in the domain settings (under Advanced domain management (preview) if available) — most transfers require this.

Make sure the registrant email shown in Contact Information is current, as you'll receive an approval email during the transfer.

Reference :

https://learn.microsoft.com/en-us/azure/app-service/manage-custom-dns-buy-domain

https://azure.github.io/AppService/2021/09/22/2021-Managing-ASD.html

If the command still fails after using the correct Resource Group, feel free to paste the exact error message here (mask any personal details)

Kindly let us know if the above helps or you need further assistance on this issue.

Please "upvote" if the information helped you. This will help us and others in the community as well.
Praneeth Maddali 8,775 Reputation points Microsoft External Staff Moderator

2026-05-04T21:49:02.9966667+00:00

Hi @Sayali Durgude

Just following up to see if your issue has been resolved or if you had a chance to review my earlier comment?

1 answer

Your answer

Praneeth Maddali 8,775 Reputation points Microsoft External Staff Moderator

2026-04-24T09:58:27.1633333+00:00

Hi @Sayali Durgude

Thanks for reaching out. I understand you’re unable to log in to manage your domain even after resetting the password — I’ll help clarify this.

Before I proceed, could you please confirm a few details so I can guide you accurately:

Which URL or portal are you trying to sign in to when managing the domain?

Was the domain purchased directly through Azure (App Service Domains), or through an external registrar?

Are you attempting to sign in using your Azure account, or a separate registrar account (for example, GoDaddy)?

Do you see the domain listed in the Azure portal under App Service Domains in your subscription?
Sayali Durgude 0 Reputation points

2026-04-24T10:06:18.2066667+00:00

Trying to access the secureserver.net URL for GoDaddy. Domain was purchased through azure. Trying to sign in using separate registrar account. Cannot login using the Azure account as the advanced management section shows me the contact information and does redirect me to godaddy(i believe this was discontinued by azure). I can see the domain listed.
Praneeth Maddali 8,775 Reputation points Microsoft External Staff Moderator

2026-04-24T10:52:10.1+00:00

Hi @Sayali Durgude

Thanks for the clarification — what you’re seeing is expected behavior for domains purchased through Azure App Service Domains.

When a domain is bought via Azure, Microsoft acts as a reseller and the domain is registered with GoDaddy as the backend registrar. Because of this:

You don’t get a separate GoDaddy / secureserver.net username or password.

Signing in directly at secureserver.net or attempting password resets there will fail by design.

The old Advanced Management Portal redirection to GoDaddy is no longer the primary or guaranteed access path.

How to manage the domain

All supported management for an App Service Domain is done through the Azure portal using your Azure account:

Sign in to the Azure Portal

Go to App Service Domains

Select your domain

From there, you can:

Manage or delegate DNS records

View/update domain contact details

Configure renewals

Map the domain to App Service / Static Web Apps

reference :

https://learn.microsoft.com/azure/app-service/manage-custom-dns-buy-domain

https://learn.microsoft.com/azure/app-service/web-tutorial-custom-domain-tabs-root

Kindly let us know if the above helps or you need further assistance on this issue.

Please "upvote" if the information helped you. This will help us and others in the community as well.
Praneeth Maddali 8,775 Reputation points Microsoft External Staff Moderator

2026-04-27T12:33:53.0166667+00:00

Hi @Sayali Durgude

Just following up to see if your issue has been resolved or if you had a chance to review my earlier comment?
Sayali Durgude 0 Reputation points

2026-04-27T14:57:56.6833333+00:00

How do I transfer the domain to cloudflare if i am not able to access my domain from godaddy?
Sayali Durgude 0 Reputation points

2026-04-30T14:29:32.6766667+00:00

hello,I am getting a 404 error resourcegroup not found . 404 – ResourceGroupNotFound. which means domain is not an azure app service domain.
Praneeth Maddali 8,775 Reputation points Microsoft External Staff Moderator

2026-04-30T16:07:58.83+00:00

Hi @Sayali Durgude

Thanks for the update. The "404 – ResourceGroupNotFound" error usually means the Resource Group name in the PowerShell command doesn't match exactly where your App Service Domain resource is stored.

Here's how to fix it quickly:

In the Azure Portal, go to App Service Domains and open your domain.

On the Overview page, check the Essentials section at the top — you'll see the exact Subscription and Resource Group name listed there. Copy both values carefully (Resource Group names are case-sensitive).

Open Cloud Shell (the icon in the top-right), switch to PowerShell, and run the command with the correct details:
Invoke-AzRestMethod -Path "/subscriptions/<YOUR-SUBSCRIPTION-ID>/resourceGroups/<EXACT-RESOURCE-GROUP-NAME>/providers/Microsoft.DomainRegistration/domains/<YOUR-DOMAIN.COM>/transferout?api-version=2021-02-01" -Method PUT
Replace the placeholders with your actual values.

After running it, look in the JSON response for the authCode — that's what you'll need to provide to Cloudflare to start the transfer.

A couple of quick tips before transferring:

Disable Domain Privacy temporarily in the domain settings (under Advanced domain management (preview) if available) — most transfers require this.

Make sure the registrant email shown in Contact Information is current, as you'll receive an approval email during the transfer.

Reference :

https://learn.microsoft.com/en-us/azure/app-service/manage-custom-dns-buy-domain

https://azure.github.io/AppService/2021/09/22/2021-Managing-ASD.html

If the command still fails after using the correct Resource Group, feel free to paste the exact error message here (mask any personal details)

Kindly let us know if the above helps or you need further assistance on this issue.

Please "upvote" if the information helped you. This will help us and others in the community as well.
Praneeth Maddali 8,775 Reputation points Microsoft External Staff Moderator

2026-05-04T21:49:02.9966667+00:00

Hi @Sayali Durgude

Just following up to see if your issue has been resolved or if you had a chance to review my earlier comment?

Answer 1

The sign-in issue is with a third-party sign-in portal, not Azure App Service itself. The available guidance in context focuses on general account/password troubleshooting and recovery.

Use these steps to troubleshoot:

Verify username and domain
- Ensure the correct username is being used, including any required domain or UPN format (for example, some services require a UPN like ******@contso.com instead of an email alias like ******@contso.com).
- Double-check spelling of the username (for example, rachel vs rachael).
Confirm the password reset completed
- After resetting the password, carefully enter the new password again to avoid typos.
- If the portal still reports “username or password is incorrect,” repeat the reset process to ensure the new password is applied.
Try account recovery options
- If the service offers an account recovery or “forgot username/password” flow, use it to confirm the account is recognized and to reset credentials.
- Follow the steps to receive and enter any verification code, then set a new password.
Clear browser state and retry
- Use InPrivate/Incognito mode or clear browser cookies and site data, then try signing in again.
- If possible, try a different browser or network to rule out local issues.
Verify the account is active and working elsewhere
- If the same credentials are used for another portal (for example, a webmail/OWA portal), test sign-in there. If sign-in fails there as well, the issue is likely with the account itself.
Contact the provider’s support
- If the portal continues to reject the username/password after a successful reset and recovery attempts, contact the account provider’s support team and report that the username has stopped working. Provide the customer number and any error messages so they can verify and fix the account.

For Microsoft-based accounts (Azure, Microsoft 365, etc.), if a password reset or self-service reset fails with errors, work with the tenant or Active Directory administrator to update account details (such as phone numbers for verification) or to unlock/reset the account.

References:

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not able to login to https://XXXX.secureseXXXX.net/

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