Custom summary option disappeared in ms teams meetings.

Microsoft has disabled the Custom Meeting Summary function due to the AI providing wrong answers or not summarizing the meetings correctly

Scope of impact

Users attempting to use the Custom AI meeting summary feature in Microsoft Teams may be impacted. This information may be updated as our investigation continues.

Root cause

An issue was affecting the AI‑generated Custom meeting summary feature in Microsoft Teams, where some users may have seen incorrect meeting summary content. To prevent users from encountering this scenario, we've temporarily disabled the feature while we address the issue.

We've identified an issue affecting the AI‑generated Custom meeting summary feature in Microsoft Teams, where some users may have seen incorrect meeting summary content. To prevent users from encountering this scenario, we've temporarily disabled the feature while we address the issue, and we're assessing to determine a timeline for re-enablement.

[Moderator note: personal info removed]

Apr 27, 2026, 9:51 AM PDT

We've identified a recent code change that has resulted in impact and preventing users from utilizing the AI Custom meeting summary feature within Microsoft Teams. We've internally developed and validated a code change to address the problems and to remediate the impact. We're expecting an updated timeline for the deployment of our fix to be available to share by our next scheduled communication update.

Wednesday, April 29, 2026 at 10:00 AM PDT

https://admin.cloud.microsoft/?#/servicehealth/:/alerts/TM1290947

Whoops , I forgot. Not everyone has access to the Admin portal and as Admins we are sworn to secrecy to keep Microsoft failures a secret. Drat. I will probably lose my admin license now :-)

Users in North America may be unable to access Microsoft Copilot (Microsoft 365)

Issue ID: CP1293219

Affected services: Microsoft Copilot (Microsoft 365)

Status: Service restored

Issue type: Incident

Start time: Apr 27, 2026, 9:19 AM PDT

End time: Apr 27, 2026, 11:55 AM PDT

User impact

Users may have been unable to access Copilot.

More info

Users may have been unable to access Copilot through Office.com or in the app directly.

Scope of impact

Users located in North America who were attempting to access Copilot may have been impacted.

Preliminary root cause

A portion of our North American Copilot infrastructure experienced high resource utilization, resulting in impact.

Next steps

We're continuing to investigate additional optimizations we can apply to Copilot infrastructure to ensure smooth traffic-handling in the future.

We'll provide a preliminary Post-Incident Report within two business days and a final Post-Incident Report within five business days.

Current status

Apr 27, 2026, 11:55 AM PDT

After a period of monitoring, we confirmed that our actions to rebalance traffic and add resources have resolved the issue.

The custom summary option in Teams depends on two main things: the Recap experience in the meeting chat and the availability of AI summaries for that meeting.

To check and restore it, follow these steps:

1. Open the specific meeting’s chat in Teams (not the calendar entry).
2. At the top of the meeting chat, select Recap.
3. In Recap, look for Custom summary.
   • If it is visible, select it and then choose or create a template.
   • If it is missing for that meeting only, verify that the meeting had transcription enabled (AI summaries are only available for meetings that were transcribed). If transcription was not turned on, custom summaries will not be available for that meeting.
4. If Recap itself or Custom summary is missing for all meetings, contact the organization’s Teams/IT admin to confirm that:
   • Copilot and recap features are still allowed for the account.
   • No new meeting policies or app restrictions have been applied that would hide or block recap or Copilot features.

Once transcription is enabled and recap is available, the Custom summary option should appear again for new meetings.

References:

• Customize recap summaries in Microsoft Teams
• Use meeting controls in Microsoft Teams
• Use Copilot in Microsoft Teams meetings

Hello @Hashaam Khalid

From what you described, you have a Copilot Pro subscription and, until recently, you were able to see and use the Custom Summary option after your Microsoft Teams meetings. As of today, that option has suddenly disappeared, and you’re no longer able to access it.

I have checked my old meeting call and I want to confirm if you have record the meeting and have the meeting recap?

If yes, might I confirm if the AI summary that you are mentioning is this below button (red)?

If this is not match what you want to describe, please share me the screenshot at your end so I will try to address the issue for you better.

Looking forward to hearing from you!

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