TEAMS app SHIFTS

Hi everyone

This behavior has been identified as a service‑side issue that is affecting some users. At the moment, the issue is still being investigated, and a fix is being worked on. Not all users are impacted.

At this time, there isn’t a client-side setting or local troubleshooting step that can fully resolve it right now. The best approach is to:

• Monitor updates in the Microsoft 365 Service Health section of the admin center.
• Use an alternative client (such as the Teams desktop or web app) as a temporary workaround, if possible.

Also, I recommend asking your IT administrator to report the issue through the Microsoft 365 admin center and note that it affects the Microsoft Teams iOS experience. This helps ensure the scope of impact is clearly captured.

The more users report the same behavior; the more it helps increase visibility and supports further investigation toward a fix.

In parallel, please also try contacting Microsoft Support directly. They can review your tenant and account configuration, collect diagnostics or logs if need, and escalate internally for deeper investigation. Taking both approaches together is often the most effective way to move situations like this forward.

Here’s what your Microsoft 365 Global Admin (IT Admin) should do next:

• Submit a Service Request: The Global Admin should create a service request with Microsoft support to get advanced technical assistance and diagnostics. For detailed instructions on how to get support, please refer to Get support - Microsoft 365 admin.        
• Find Your Microsoft 365 Admin: If you’re unsure who the Global Admin is within your organization, you can find guidance on locating them here: How do I find my Microsoft 365 admin? - Microsoft Support.    
• If your subscription is managed through a Microsoft partner or reseller, they can also assist with opening a support request and liaising with Microsoft on your behalf.     
  Note: If you’re an end-user, please coordinate with your Office 365 Global Administrator to handle these steps.    

As a forum moderator, my role is limited to providing general guidance and basic troubleshooting and I don’t have access to backend systems or the ability to influence or expedite the engineering team’s investigation.

Thank you everyone for your patience and understanding.

Hi @Gregory, Anne,

Regarding your issue, may I kindly ask a few questions to help understand it better. 

• Does the schedule show correctly on the desktop or web version of Teams? 
• Are other team members also experiencing the same issue on their phones, or is it just your device? 
• Are both apps updated to the latest version? 
• When you open Shifts on mobile, are you viewing "Team shifts" or "Your shifts"? 
• Are there any filters applied in the Shifts mobile view? 
• Could you ask your manager or schedule owner to try republishing the shifts from the desktop version?  
  • Open Shifts in Teams on desktop, click on the Shift and choose Edit shift 
  • 
  • Make a small edit to one of the shifts (e.g., adjust the time by 1 minute), save it.
  • 
  • Make sure all shifts are saved. 
  • Select Share with team at the top right. 
  • 
  • Choose the date range and confirm. 
  • 
  • Open Shift on your mobile phone > swipe down to refresh the app and check if the schedule is now there. 

Hope to hear back from you soon.    

The initial response may not fully address your needs, but it will help me better understand your situation. Once I get the information, I will try my best to find the next steps.   

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