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No access to PowerPoint, Excel, Word apps after activating Microsoft 365

Julie Fox 0 Reputation points
2026-04-27T19:37:16.4+00:00

I recently renewed my Microsoft 365 account. I have successfully activated the account, but I am not able to access PowerPoint, Excel, or Word. A window comes up for me to log my username and password, and when I do, the screen just appears again for the same login information. I checked settings and apps, and it is there.

I have tried signing out and back in. I have even completed an online repair for the installed apps. It still loops the same login screen.

Any help is greatly appreciated.

Julie Fox

Microsoft 365 and Office | PowerPoint | For home | Windows
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  1. John Jefferson Doyon 67,930 Reputation points Independent Advisor
    2026-04-27T20:30:45.4566667+00:00

    Hi, I'm John! I will help you with this.

    When you sign in to your Microsoft account at https://account.microsoft.com/services does the subscription show as active there, or still unpaid?

    If active, please try these steps if you haven’t already:

    • Make sure you're signed in with the same Microsoft account that the subscription is linked to.
    • Then, open any Office app (like Word or Excel), go to File > Account, and click "Update License" to refresh your subscription status.

    If issue still persists:

    Before installing, it’s a good idea to uninstall all existing versions of Office to avoid conflicts.

    Here’s how:

    • Open the Control Panel > Programs > Programs and Features.
    • Look for any version of Microsoft Office or Office apps, right-click, then choose Uninstall. Please uninstall all Office apps.
    • Once that’s done, restart your computer just to be safe.

    Then, to reinstall Microsoft Office:

    • Go to https://account.microsoft.com/services
    • Sign in using the same Microsoft account linked to your license.
    • Find your Microsoft 365 Subscription and click the "Install".
    • That will download the installer for the Office apps, just run it and follow the steps.

    If anything’s unclear or the "Install" option still doesn’t show, feel free to let me know. I’ll be happy to walk you through it!

    I really hope this information is helpful! Let me know if you have any further questions or concerns.

    Regards,

    John J.D.

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