How to fix broken view of Team Shifts

Dear @Chloe Sinclair,

Thanks for sharing the screenshot and the details, that really helps clarify what you’re seeing.

Based on your description and symptoms, this issue aligns with an active Microsoft service advisory. Microsoft has confirmed an ongoing incident (TM1293052) where some users are unable to view shift schedules in the Microsoft Teams iOS application. The problem specifically affects the Shifts / Team Shifts view on Teams for iOS (version 8.7.0), while Teams on the web and desktop continues to work normally.

According to Microsoft, a recent service update introduced a regression in how the Teams iOS app renders the Shifts schedules view. As a result, impacted users may see a blank or broken Shifts screen on iOS, even though the same schedules display correctly on a laptop. This incident is still active and under investigation, and engineering is currently working on a fix. In the meantime, Microsoft has classified this as a service degradation affecting a subset of users, rather than an account or permission issue.

As a first step, reinstalling the Teams app on the iPhone is still recommended, since it can clear local state in some cases. However, if you’ve already tried that and the Shifts view is still blank, there is an additional workaround that requires help from a Teams administrator and has been effective for some users.

In this workaround, the admin temporarily blocks the Shifts app to force Teams mobile to fully re‑initialize it instead of reusing the problematic cached state. The admin would go to the Teams admin center, then navigate to Teams apps > Manage apps > Shifts, open the app settings, choose Users and groups, and select to manage who this app is installed for or available to in the organization.

Under Availability, they edit the availability settings and set Available to: No one.

After doing this, the admin should wait for about 30 minutes to allow the policy change to propagate. Then they go back to the same app settings and change Available to: Everyone again.

Once the admin has completed these steps, you’ll need to wait another 30 minutes to up to 1 hour before opening Teams on your iPhone and checking the Shifts view again. This delay is expected, as Teams app availability changes aren’t applied instantly across mobile clients.

Microsoft documents this app management behavior in the Teams admin center here: Manage your apps in the Microsoft Teams admin center

If you’re unsure who your administrator is, this article may help: How do I find my Microsoft 365 admin?

Until Microsoft releases the fix for the underlying iOS client regression, the most reliable workaround remains using Teams on the web or desktop to view Shifts, where functionality is unaffected.

Hope this helps clarify both what’s happening and what you can realistically try in the meantime.

Warm regards, 

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Hi @Chloe Sinclair,

I wanted to share a brief update following your report.

Based on recent feedback, the issue affecting the Shifts view on the Teams iOS app appears to have been addressed. The problem was linked to a service update that impacted how shift schedules were rendered on mobile, and a fix has since been rolled out in a newer version of the Teams iOS app 8.7.1.

At this point, I’d suggest opening the Shifts section in Teams again on your iPhone to confirm whether it is now displaying correctly. If the view still doesn’t load as expected, reinstalling the Teams app can help ensure that the latest version (including the fix) is fully applied on your device.

Thanks again for your patience while this was being resolved. If you’re still experiencing any issues after updating, feel free to let me know and I’ll be happy to look into it further with you.

The broken Team Shifts view on mobile is likely caused by a recent platform/WebView issue rather than by the Shifts data itself, since the schedule works correctly on a laptop.

On Samsung/Android devices this has been seen after a security update and is fixed by resetting and then updating Android System WebView:

1. Open Settings on the phone.
2. Search for "Android System WebView" and open App details in store.
3. Choose Remove updates.
4. Reboot the device.
5. Go back to Android System WebView → App details in store and Update it.
6. Reboot again, then open Teams and the Shifts app and sign in.

If Android System WebView does not appear in the app list:

1. Go to Settings → Google → All services → System services.
2. Select Android System WebView.
3. Reboot, then launch Teams/Shifts again.

This sequence restores the embedded browser component that Teams and Shifts rely on, which resolves blank or broken views in the app.

References:

• My Microsoft Apps have stopped working on my Samsung Ultra S25 - Microsoft Q&A