How do I extend Credit

Hello Anju K S,

Greetings!

Thanks for raising this question in Q&A forum.

Totally understand your concern it can be frustrating to see credits expiring when a significant portion is still unused. Microsoft Foundry credits typically come with a fixed expiry date as part of the program terms, and extensions are not automatic. However, there is a process you can follow to request one.

Here are the steps to request a credit extension:

1. Contact Microsoft Foundry Support directly Credit expiry extensions are handled on a case-by-case basis and cannot be done through the portal on your own. Go to the Microsoft Foundry portal, navigate to the Help or Support section, and submit a request specifically asking for a credit expiry extension.
2. Reach out via your Microsoft Account Manager or Partner contact If your organization received these credits through a Microsoft program, event, or partnership, your assigned Microsoft contact (Account Executive or Technical Specialist) is the fastest route. Explain that a large portion of credits remains unused and request an extension.
3. Submit a support ticket through the Azure Portal Go to Azure Portal → Help + Support → New Support Request, select the issue type as Billing, and describe your situation clearly mention the expiry date (end of July), the unused credit balance, and your request for an extension.
4. Prepare your case When reaching out, it helps to mention the specific credit amount remaining, your current usage trends, and a valid business reason for the extension (e.g., ongoing project timelines). This improves your chances of approval.
5. Act soon Don't wait until July reach out now, as processing these requests can take some time and you want to ensure there's enough lead time before the credits expire.

Please note that credit extensions are not guaranteed and are subject to Microsoft's discretion based on the program under which the credits were granted.

If this answer helps you kindly accept the answer which will help others who have similar questions.

Best Regards,

Jerald Felix.