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Hello Team,
I am experiencing an issue in Azure where my session is expiring unexpectedly with the following error:
Error code: timed_out Error message: timed_out (https://aka.ms/msal.js.errors#timed_out)
This is impacting my ability to access and manage resources in the Azure Portal.
Could you please assist in identifying the cause and suggest a resolution? Let me know if you need any additional details such as logs or timestamps.
Looking forward to your support.
Thanks & Regards,
A cloud-based identity and access management service for securing user authentication and resource access
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(220.8, 92%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESM%3C/text%3E%3C/svg%3E)
Hello Ujjwal Trivedi,
The timed_out error usually happens when the sign-in request to Microsoft Entra ID takes too long or gets interrupted. This can happen due to browser cache issues, network delays, VPN/proxy connections, or MFA/Conditional Access prompts not completing properly.
Please try the following:
Also, please share:
This will help us investigate further.
Hello Ujjwal Trivedi,
Any update on this? Please confirm here if any further queries.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(300.8, 6%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETZ%3C/text%3E%3C/svg%3E)
I've got a client that has been experiencing this issue for the last two days when they try to use the excel connector. I'm able to reproduce when I try to connect to their environment. They are able to login to D365 normally.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(256, 50%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKK%3C/text%3E%3C/svg%3E)
Has anyone found a solution? I've started getting similar errors, and all our users are starting to experience them while using Excel add-ins.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(192, 36%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMG%3C/text%3E%3C/svg%3E)
The resolution (courtesy of our partner) is
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(115.19999999999999, 70%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJS%3C/text%3E%3C/svg%3E)
While this is a great workaround that allows users to open the Excel file, I don't believe it addresses the underlying issue. We're finding that users need to perform this workaround every time they attempt to access a new spreadsheet in Excel opened from Dynamics.
Checking our logs, we're seeing "Sign-in error code 700084" which suggests a token problem.
Traditionally, Dynamics has been great at handing off to the local install of Excel using the Dynamics Office Plugin. Something has changed that breaks this handoff and I'd like to know how to actually fix it rather than teaching all of my users the provided workaround.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(112.00000000000001, 14.000000000000002%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBS%3C/text%3E%3C/svg%3E)
Ey @mark green , thank you. Your solution works.
Joe totally agree, I didn't realize we had to do it each time, but at the moment, a work around is better than nothing when you've got a lot of heat with a lot of users trying to complete month end.