I have created Azure Account for Start ups

Your credits freeze only when the sub never enters the Startup metered‑offer, so check Offer = MS‑AZR‑0036P; if not, switch＋reload — still stuck, create a new sub under the same BillingAcct to force a clean scope‑attach.

Hello Ankit,

Sorry for the late reply, but all that still there are no credits that have been added and still no one has been assigned to my case yet till now. So if there is a solution for this I would like to know how I can get assistance.

Hey Akwera, it sounds like you’ve redeemed your Azure for Startups credits but they haven’t shown up after the usual 24 hours. Here’s what you can do next:

1. Verify redemption in the Azure portal
   • Sign in to https://portal.azure.com with the same Microsoft Account (MSA) you used to enroll.
   • Go to “Subscriptions” > look for an “Azure Sponsorship” (or “Startup Sponsorship”) subscription.
   • Click into that subscription’s Overview page—you should see your remaining credit balance there.
2. Double-check your enrollment details
   • Make sure you used a valid personal MSA (not a work/school account).
   • If you completed the business-verification step (to unlock additional credits), confirm that step finished successfully.
   • Check your email for any “Welcome to Azure for Startups” or “Your credits have been redeemed” messages.
3. Open a billing support request If everything looks correct on your end and you still see that “Credits may take 24 hours…” banner, you can raise a support ticket directly in Azure:
   • In the portal, click Help + support (top right) > New support request
   • Under Issue type, select Billing
   • Choose Azure Sponsorship or Credits as the problem area, and describe that your credits haven’t appeared 24 hours after redemption.
   A billing-support engineer will be able to check your subscription details and expedite the credit application.

Reference list

• Azure for Startups overview & signup: https://learn.microsoft.com/azure/signups/overview
• Startup credit eligibility & redemption details: https://azure.microsoft.com/pricing/offers/ms-azr-0036p/
• Activating Azure credits and checking balance: (Activating Azure article)
• Azure for Startups FAQ (credit appearance timing): https://learn.microsoft.com/azure/signups/overview#frequently-asked-questions

Note: This content was drafted with the help of an AI system. Please verify the information before relying on it for decision-making.