Shifts in Teams is not working on mobile device

Hi Shanda Bourne,

This issue is most commonly caused by a client-side problem on iOS, where the Teams (Shifts) app fails to properly render schedule data even though it still exists in the backend. It can occur after a recent app update, due to corrupted or cached Shifts data on the mobile device, or when the Teams app is outdated or experiencing synchronization issues on iOS.

You can try force the mobile client to reload schedule data and often resolves display bugs by clearing Shifts data.

1. In Teams for iOS, tap the profile picture.
2. Select Settings.
3. Choose Shifts.
4. Tap Clear Shifts app data.

1. Reopen Shifts, go to the affected team, tap Teams shifts or Your shifts, and pull down to refresh.

Additionally, you can try accessing Teams on the web as an alternative workaround after confirming that the issue does not affect the server-side functionality.

However, it is important to note that this behavior appears to be impacting multiple users in your organization and seems to have started following a recent iOS update, suggesting it may be related to a broader client-side issue rather than an isolated case.

Given the nature of the problem, the most effective next step is reaching out to your IT admin and ask them to use their admin credentials to submit a support request through the Microsoft 365 Admin Center.

Microsoft also provides customer service phone numbers based on your region. You can find the appropriate contact number here: Customer service phone numbers - Microsoft Support  This route ensures that a Microsoft support engineer can initiate a remote session to investigate backend configurations, run advanced diagnostic tools, and, if necessary, escalate the case to specialized teams with access to internal systems and logs. These backend resources are essential for resolving issues that go beyond what’s visible in the user interface.

As community moderators, we’re here to guide you, but due to privacy and security limitations, we don’t have access to the backend tools required for a full resolution. For this reason, contacting Microsoft Support via the Admin Center is the most secure and efficient way forward.

I hope this helps you resolve the issue quickly. I’m glad to assist and truly hope the information provided has been useful. Please feel free to reach out anytime if you need further assistance.  

If you find my post helpful, kindly consider marking it as the accepted answer. Doing so can assist others in the community who may have similar questions in finding solutions more quickly.  

Thank you for your kindness and contributions to the forum. 

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Shifts schedules can be viewed on mobile, including iPhone, but the context only documents how to view and manage schedules in general (day/week/month views, timeframe changes, and people/shift views). It does not provide specific troubleshooting steps for an issue where only the month and year are shown on iOS and no individual or team shifts appear.

References:

• Get started in Shifts
• Manage and view a Shifts schedule
• Manage the Shifts app for your organization in Microsoft Teams
• Change or filter the schedule view in Shifts