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I can't reactive my microsoft 365 with family account

James Yuma 0 Reputation points
2026-04-29T15:05:11.8133333+00:00

I am on the family account but I can't reactivate my microsoft 365

Microsoft 365 and Office | Install, redeem, activate | For home | Other

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  1. DaveM121 872.6K Reputation points Independent Advisor
    2026-04-29T15:42:01.5433333+00:00

    1

    Open Word.

    At the top right of Word, log out of Office.

    Restart (not shut down) your PC, then log back into Office, is your subscription then recognised correctly.

    2

    If not, log into your Microsoft account on this link, check the expiry date listed on your subscription, is that listed correctly.

    https://account.microsoft.com/services/

    If not, go to the Payments and Billing section, is it indicated your payment has been processed correctly.

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