have been defrauded trying to get help

Hello Robert Lavergne,

Welcome to Microsoft Q&A forum.

Before we proceed, could you please share me the technical issues that you are having to me? I'll try to help as much as I can.

About the Microsoft contact point, you can contact chat support using this link https://support.microsoft.com/en-us/contactus. You can also follow these steps to get to chat support.

• Type Live chat in the search box. 
• Now click Get help, and Select Contact Support or Sign in to contact support below. 
• Go to the Products and services tab, and choose Other products
• On the Category tab, choose Billing and Account Profile questions 
• Go to Confirm. 
• You can now choose the option of Chat with a support agent on your web browser. 

Please note that this is a user-to-user support forum. Moderators and contributors, including external Microsoft employees, are not allowed to directly interfere with Microsoft product features or access back-end systems. Our role is limited solely to providing technical guidance on reported incidents, requests, or ideas. 

I hope this helps.

Microsoft does not call customers proactively, and phone numbers shown in pop‑ups or unsolicited messages are often part of tech support scams. Never call a number shown in an error message or pop‑up, and do not share personal or payment information with anyone who contacted you first.

To get legitimate Microsoft support and speak with an agent, always start from official Microsoft channels:

1. Go to the official Microsoft Support site and use the Contact us / Get Help flow to reach support.
2. In Get Help, describe the issue, then choose Contact support.
3. Select the product (for example, Windows) and follow the prompts.
4. When offered, choose Chat with a support agent or Call me back and provide a safe phone number so Microsoft can call.

Because this situation involves suspected fraud, also report the scam to Microsoft so it can be investigated:

• Submit a report using the technical support scam form or at https://www.microsoft.com/reportascam.

If any money or financial data was taken, contact the bank or card provider immediately and follow their fraud procedures.

Do not respond to any previous “support” contacts, do not reinstall any remote‑access tools they may have asked to install, and close any suspicious browser pages or pop‑ups (use ALT+F4 or restart the computer if needed).

References:

• Protect yourself from tech support scams
• Protect yourself from online scams and attacks
• Tech support scams
• Avoid and report Microsoft technical support scams
• IVR_ContactSupport_T1
• Who do I call for support? - Microsoft Q&A
• How do I get a live person at Microsoft.? - Microsoft Q&A