Unable to connect hp Desk Jet 2755e printer to hp computer

Hi, I'm Bernard. I'm happy to help!

Just to confirm, are you trying to connect the printer from the Windows Settings? If yes, kindly download and install the HP Smart app:

https://apps.microsoft.com/detail/9wzdncrfhwlh

Once done, open the app and connect the printer. If the printer is previously connected to your PC, kindly follow the steps below:

Remove the printer:

Click Start and open Settings.

Select Devices.

Click Printers & scanners on the left panel.

Find and select the printer you want to remove.

Click Remove device.

Select Yes to confirm.

Remove printer driver:

Press Windows + R, type control printers, then press Enter.

In the top menu, click Print server properties.

Go to the Drivers tab.

Select the printer driver you want to remove.

Click Remove > choose Remove driver and driver package, then click OK.

Re-add the printer

Download and connect the printer to the HP Smart app: https://apps.microsoft.com/detail/9wzdncrfhwlh

Note: This is a public forum. I may respond shortly, but I apologize in advance for any delays. I am simply a fellow user trying to provide helpful insights and information.

Try these steps on the Windows 10 HP computer to get the HP DeskJet 2755e connected and recognized.

1. Power cycle the printer
   1. Turn the printer off and unplug it from power.
   2. Wait 30 seconds.
   3. Plug it back in and turn it on.
2. Check the connection type
   • If using USB:
     1. Make sure the USB cable is firmly connected to the correct USB port on the printer and to the PC.
     2. If Windows does not recognize the USB device, see the guidance in Automatically diagnose and fix Windows USB problems from the article referenced below.
   • If using Wi‑Fi:
     1. Make sure Wi‑Fi on the printer is turned on (look for the blue wireless icon on the printer).
     2. Run the printer’s wireless connectivity test from its menu (see the printer manual or HP’s site for exact steps).
     3. Confirm the PC is connected to the same Wi‑Fi network as the printer.
   • If using Bluetooth, follow the Bluetooth troubleshooting steps in Fix Bluetooth problems in Windows from the referenced article.
3. Run the Windows printer troubleshooter
   • On Windows 10, use the automated printer troubleshooter in the Get Help app:
     1. Open the link Run the troubleshooter in Get Help from the article below or open the Get Help app and search for “printer”.
     2. Let it run diagnostics and apply any fixes it suggests.
4. Update or reinstall the printer driver
   1. Select Start > Device Manager.
   2. Expand Printers.
   3. Right‑click the HP DeskJet 2755e (or any HP entry for that printer) and select Update driver.
   4. If no update is available or the printer still does not work, right‑click it again and select Uninstall device.
   5. Restart the computer; Windows will attempt to reinstall the printer driver automatically.
   6. If needed, also download and install the latest driver for the DeskJet 2755e from HP’s support site.
5. Add the printer again in Settings
   1. Select Start > Settings > Devices > Printers & scanners.
   2. If the HP DeskJet 2755e is listed but not working, select it and choose Remove.
   3. Select Add a printer or scanner and wait for Windows to detect the printer.
   4. Select the printer when it appears and complete the installation.
6. Set the printer as default
   1. In Settings > Devices > Printers & scanners, select the HP DeskJet 2755e.
   2. Select Manage.
   3. Select Set as default.

If the PC still reports it as a “Microsoft problem” after these steps, focus on:

• Ensuring the latest printer driver is installed (from HP and/or via Device Manager).
• Running the Get Help printer troubleshooter again to capture and fix Windows‑side issues.

References:

• Fix printer connection and printing problems in Windows
• Fix printer not found and printer not recognized errors in Windows
• My Print button and some printer settings aren’t available