Unable to sync contacts using mobile device

Question

Unable to sync contacts using mobile device

Bob Allen 0

Trying to sync my contacts into Teams and when the QR code comes up and I use my camera on my phone to open the app when I try to sign in it says, "Already signed in, try another account." I deleted Teams from my mobile app and reinstalled it thinking that the app might be signed in under the free version and not my subscription used on my Mac. That didn't work. Apparently there is no way to find out what account I'm using on the mobile app. Very frustrating. I may need to keep my Zoom subscription afterall.

Alexis-NG 15,685 Reputation points Microsoft External Staff Moderator

2026-04-30T17:35:17.71+00:00

Hi Bob Allen,

Nice to meet you. I’m happy to assist with this matter in a secure and accurate way.

To provide you with the most appropriate support, I need to gather a few additional details. For your privacy and security, I would like to continue this conversation via private message.

I’ve already sent you a private message with further instructions. When you have a moment, please take a look, and I’ll be ready to help you continue from there.

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Thank you for your patience and understanding throughout this process.

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Alexis-NG 15,685 Reputation points Microsoft External Staff Moderator

2026-04-30T17:35:17.71+00:00

Hi Bob Allen,

Nice to meet you. I’m happy to assist with this matter in a secure and accurate way.

To provide you with the most appropriate support, I need to gather a few additional details. For your privacy and security, I would like to continue this conversation via private message.

I’ve already sent you a private message with further instructions. When you have a moment, please take a look, and I’ll be ready to help you continue from there.

To access your private messages, sign in to the Q&A forum using the account you used to post your question. Then, navigate to the Private Messages section to view and respond.

Thank you for your patience and understanding throughout this process.

Note: Please follow the steps in this documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Answer 1

Kal-D 7,355 Microsoft External Staff Moderator

Hi Bob Allen,

With the QR contact-sync flow, the desktop and phone need to complete the setup under the same Teams Free sign-in.

Here’s the most reliable checklist to try:

Use the official Teams Free contact-sync path

Desktop/Web: Settings > People > Sync contacts > Manage > From your mobile device (shows the QR code).
iPhone: Profile picture > Settings > People > turn Sync my device contacts On (allow Contacts access if prompted).

If it keeps looping on iPhone, reset Teams app data and retry

Close Teams > iPhone Settings > Teams > enable Clear app data (wording may vary) > reopen Teams and try the QR again.

For reference: Sync your contacts in Microsoft Teams Free.

If you try the steps above and it still loops, reply with what you see under Teams > Settings > People on the iPhone and we’ll take it from there.

Kal-D 7,355 Reputation points Microsoft External Staff Moderator

2026-05-04T22:03:05.26+00:00

Hi Bob Allen,

It's been a while so I am curious to see how things are going with this issue.

If there’s anything else I can assist you with or if you need further clarification, please don’t hesitate to let me know, I’m here to help.

Looking forward to your reply.

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Unable to sync contacts using mobile device

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