Help syncing Outlook web to phone

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Help syncing Outlook web to phone

Dennis Voegler 0

I am using the web version of Outlook full version with multi seats. On my android I have Outlook installed. It appears that the calendars are syncing, contacts are not. Under the (New) Outlook, I do have to servers tied to the app. I am wondering what I need to do to make sure the android Outlook is in full sync with my web version. The phone app version is 5.2616.0

Thanks for any help.

[Moderator note: Personal information removed]

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Answer 1

Jay Tr 11,775 Microsoft External Staff Moderator

Hi @Dennis Voegler,

I hope you are doing well.

Thank you for reaching out and sharing the details regarding your concern where your contacts are not sync to Outlook on your Android. To better understand the issue, please share the following information about how the account is set up on your Android device:

When you mention “two servers tied to the app,” are you referring to two email accounts added in Outlook, or are you seeing manual server settings?
If you open Outlook for Android and go to Settings > Contacts > Sync contacts, do you see the option for Sync Contacts, and is it available to turn on for the affected account?

Once I have this information, I'll be able to provide you with accurate and targeted solutions for the problem.

Thank you for your time and understanding. I'm looking forward to your response.

Jay Tr 11,775 Reputation points Microsoft External Staff Moderator

2026-05-02T21:42:44.8633333+00:00

Hi @Dennis Voegler,

I hope you are having a great day.

I’m following up on the support thread we've been working through together. At this stage, I’m still working to better understand the issue you’re facing so we can identify the most effective solution.

If you have any additional details to share or if there’s anything specific you’d like me to focus on, please feel free to reach out. I’m always happy to help if you need anything else.

I’m committed to ensuring everything runs smoothly and that your experience remains uninterrupted.

Thank you again for your patience and collaboration. I look forward to hearing from you soon.
Dennis Voegler 0 Reputation points

2026-05-04T15:35:13.6+00:00

I have two 'servers' tied to my outlook.com. One is my personal email and the other is my work email using a different exchange server. Just tried the merging of contracts by enabling sync, and now maybe the calendars will sync. I have an old android calendar that came with the phone, so not I'll have to add something on my desptop version and see if everything syncs.
Jay Tr 11,775 Reputation points Microsoft External Staff Moderator

2026-05-05T20:38:08.2433333+00:00
Hi @Dennis Voegler,

Thank you for the update and for clarifying that you have both a personal account and a work Exchange account connected in Outlook.

Since you are also checking how the calendar behaves across your devices, a helpful next step would be to run a quick sync test. To do this, please follow these steps:

Create a test calendar event from Outlook on the web or desktop

Please create a new calendar event from Outlook on the web or from your desktop Outlook app.

Create it in the specific account you want to test

If possible, create the event in only one account at a time so you can confirm whether the sync is working for your personal account or for your work account. Outlook supports multiple account types, including Outlook.com and Exchange accounts.

Check whether the event appears in the Outlook app on Android

After saving the event, open Outlook on your Android device and check whether that event appears there.

This type of test is to confirm whether sync is reaching the Outlook mobile app.

I hope this information is helpful. Please follow the steps above and let me know if it works for you. If not, we can continue working together to resolve the issue.

Thank you for your patience and understanding. If you have any questions or need additional assistance, please don’t hesitate to reach out so I can continue to support you.

I look forward to continuing the conversation.

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Help syncing Outlook web to phone

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