Maybe a hacker?

Hi, I'm John! I will help you with this.

No. Microsoft does not call users like that. That is a scam. Do not answer. Do not share any information. They are trying to scare you. Asking about your Wi-Fi and who you live with is a clear red flag.

What you’re seeing is a scam pop-up, not a real Microsoft message. Microsoft does not lock your computer and ask you to call a phone number. Do not call the number shown on the screen.

If you ever get that scam pop-up again, please try these steps, and further steps below to protect you:

Closing browser affected by scam pop-up:

• Press Ctrl + Shift + Esc to open Task Manager.
• Look for your browser (Edge, Chrome, etc.).
• Click it, then choose End Task.

If that doesn’t work:

• Press and hold the Power button for about 10 seconds to force shut down.
• Turn the PC back on after 30 seconds.

After restarting:

• Open your browser.
• If it asks to restore previous tabs, choose No.
• Clear your browser history and cache.

Run a full antivirus scan on your computer using Windows Security and any third-party antivirus software you have.

Run a full deep scan using a trusted security tool:

• Download and run Microsoft Safety Scanner here: https://learn.microsoft.com/defender-endpoint/safety-scanner-download
• After running the scan, please restart your PC and monitor whether the issue continues.

I really hope this information is helpful! Let me know if you have any further questions or concerns.

Regards,

John J.D.

Microsoft does not do things like that. This matches a tech support scam.

Key points from Microsoft guidance:

1. Microsoft and other legitimate tech companies do not cold call to say a device is hacked or infected unless contact was initiated first.
2. Real Microsoft error messages never include a phone number to call.
3. Tech support scammers often:
   • Use scary pop-ups with loud noises claiming the computer is infected.
   • Call and pretend to be from Microsoft or another trusted company.
   • Ask questions about Wi‑Fi, who lives in the home, and other personal details.
   • Claim that all devices (computers, tablets, TVs, phones) are hacked.
   • Tell users to turn devices off and wait for their call, then try to get remote access or payment.

What to do now based on Microsoft guidance:

1. Do not answer calls from that number and do not call them back.
2. Do not give them any personal information, passwords, or payment details.
3. If a similar pop‑up appears again:
   • Close the browser with Alt+F4, or
   • Press Ctrl+Alt+Del, open Task Manager, and end the browser task, or
   • Restart the computer.
4. If no software was installed and no remote access was given, the computer is usually not hacked; it was just a malicious pop‑up.
5. Report the scam to Microsoft at https://www.microsoft.com/reportascam.
6. If there is any concern that information or money was given, contact the bank or card provider and consider local law enforcement.

Microsoft’s own documentation explicitly warns: Microsoft will never call to say a problem was found with a computer or account unless contact was initiated first. Any unsolicited call like the one described should be treated as a scam and the call ended.

References:

• Protect yourself from online scams and attacks
• Protect yourself from tech support scams
• What's new in Windows Security
• Microsoft Defender Scam or Do I have a virus on my computer - Microsoft Q&A
• Who do I call for support? - Microsoft Q&A
• why can't you block AnyTech365.com....they are a scam company posing as Microsoft supported, stealing information? - Microsoft Q&A
• Windows defender scam - Microsoft Q&A
• possible virus, computer locked - Microsoft Q&A