I am paying $82.91 per month x 7. I did not get the MS Pro installed. How can I cancel and have refund?

Hello Youba,

Hope you are doing well!

May I know the latest status of your query!

Hope the provided information is helpful! If it is. Free feel to hit "Accepted" for benefitting others in community having the same query too.

Hello Youba,

Thank you for posting question on Microsoft Windows Forum!

Based on your query of canceling and requesting for the refund of MS Office Pro. Well! This forum is just a user to user forum, no-one here has any account access. In fact, Microsoft has a process for handling billing disputes and refunds, but it requires going through their official support channels since only they can access your account and payment records.

• Microsoft provides a guide to investigate charges and request refunds. Visit this link https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93 to investigate a billing charge from Microsoft. This walks you through identifying the recurring charges and submitting a refund request.
• You can consider to contact Microsoft Support directly by going to Microsoft Support and selecting Subscriptions & Billing. Using the Get Help app on Windows or the support chat option online. Calling Microsoft billing support (the phone number varies by region, and is listed in the support portal once you sign in).

Regarding canceling subscription. Please visit this https://learn.microsoft.com/en-us/microsoft-365/commerce/subscriptions/cancel-your-subscription?view=o365-worldwide for more information.

For more information about refund https://support.microsoft.com/en-us/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472

Please note: Keep screenshots of your account charges, credits shown, and bank statements. This will make your case clearer when speaking with support.

Hope the provided information is helpful! If it is. It is appreciated to consider clicking "Accept Answer".

Cancellation and refunds for Microsoft subscriptions cannot be processed from this forum; they must be done through the Microsoft account that was charged.

Follow these steps to cancel and then check refund eligibility:

1. Go to the Services & subscriptions page: https://account.microsoft.com/services.
2. Sign in with the same Microsoft account that is being charged the $82.91 (this must be the account that purchased the subscription).
3. Locate the subscription that matches the monthly charge.
4. Select Manage next to that subscription.
5. On the next page, select Cancel (or Upgrade or Cancel, depending on what is shown), then follow the on‑screen steps to complete cancellation.
   • If you see Turn on recurring billing instead of Manage or Cancel, the subscription is already set to expire on the date shown and will not be charged again.

Refund eligibility:

• For Microsoft 365 and other Microsoft subscriptions purchased from Microsoft, refund eligibility is determined after cancellation. Not all cancellations result in a refund.
• If the subscription was purchased in a country or region that supports prorated refunds, a partial refund may be available when cancelling. See the guidance in the article on countries with prorated refunds referenced from the refund page.
• If the subscription was purchased through Google Play or the Apple App Store, cancellation and any refund must be requested from Google or Apple, not Microsoft.

If the charge is not recognized or might be from a different Microsoft account, use the Manage your payments page from the billing article to investigate the charge details, then cancel the associated subscription and request a refund if eligible.

For additional help or if the subscription cannot be found under the account used, contact Microsoft Support using the Contact Support option referenced in the refund article so an agent can review the billing on the account that is being charged.

References:

• How to get a refund on a Microsoft subscription
• Unable to cancel your Microsoft subscription