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"interaction_required: AADSTS16000: The portal encountered an issue while attempting to retreive the access token

Adebayo Adesida 0 Reputation points
2026-05-01T18:20:50.65+00:00

I created a new Azure account and immediately I get this error message along with my Tenant ID. I also cant access the Entra Admin Center as well, the page is stuck.

Microsoft Security | Microsoft Entra | Microsoft Entra ID

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  1. Sridevi Machavarapu 29,290 Reputation points Microsoft External Staff Moderator
    2026-05-01T18:22:59.4933333+00:00

    Hello Adebayo Adesida,

    This issue will be resolved by signing in using the tenant-specific Azure portal URL and the tenant ID I have provided over the private messages tab:

    https://portal.azure.com/<tenant-ID>

    Once you accessed the portal through the tenant-scoped URL, the tenant became active again and you will be able to manage resources without further issues.

    And the tenant will be restored successfully.

    Similarly, you can make use of below tenant-specific URL to access Entra Admin Center:

    https://entra.microsoft.com/<tenant-ID>

    Please check your Private messages tab where I shared complete URL including your tenant ID.

    If this answers your query, do click 210246-screenshot-2021-12-10-121802.png and Yes for was this answer helpful, which may help members with similar questions. If you have any other questions, let me know in the “comments” and I would be happy to help you.

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